Assistant Front Office Manager

Full-Time

Description

• Act as MOD and manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Responsible for Guest Service Agents, and Bellman/Drivers
• Ensure compliance with Hilton standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Train and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Various tasks as assigned by the Front Office Manager or General Manager

Hourly Rate : $33.48 per/hour

Benefits:

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• Toll reimbursement

The Hilton San Francisco Airport Bayfront is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to jayati.dasgupta@hiltonsfo.com or call (650) 340-8500 to let us know the nature of your request.

Qualifications