General Manager

Full-Time

Caribou, Maine | Full-Time | Relocation Available

About Us

Welcome to the Best Western Caribou Inn & Convention Center — a 66-room, full-service hotel featuring 4,000 square feet of flexible event space, a full-service restaurant and bar, and a proud reputation as one of Northern Maine’s leading hospitality destinations.

As a family-owned business, we believe that our commitment to exceptional service is what truly sets us apart. Every guest, event, and interaction reflects our dedication to warmth, care, and community connection — values that have made the Caribou Inn a trusted gathering place for travelers and locals alike.

The Opportunity

We’re seeking a General Manager who is passionate about hospitality, energized by leadership, and motivated to make a lasting impact. This is a hands-on, full-scope role overseeing hotel, restaurant, bar, and event operations — ideal for a leader who thrives in a dynamic environment and enjoys balancing guest experience, team development, and operational performance.

You’ll carry forward a proud local legacy while shaping the next chapter of growth through operational excellence, strategic vision, and authentic community engagement.

Key Responsibilities

• Lead all hotel, restaurant, bar, and event operations to deliver exceptional guest experiences and operational efficiency.
• Oversee financial performance, including budgeting, forecasting, and cost management.
• Develop and mentor department heads across Front Desk, Housekeeping, Kitchen, and Events.
• Ensure consistent service standards and compliance with brand, health, and safety regulations.
• Partner with ownership on long-term strategic planning, marketing initiatives, and community partnerships.
• Manage and grow event and catering revenue through high-quality service delivery and attention to detail.
• Maintain strong vendor, supplier, and local business relationships.
• Monitor guest feedback and implement service enhancements.
• Be a visible, engaged leader — present across all departments and active within the local community.

Ideal Candidate Profile

• 5+ years of progressive leadership experience in hotel or resort management, preferably in full-service or independent properties.
• Proven success managing multi-department operations (front desk, housekeeping, food & beverage, and events).
• Strong financial acumen — experience with budgeting, P&L management, and revenue optimization.
• Skilled in people leadership — inspires teams through coaching, accountability, and recognition.
• Excellent communication, problem-solving, and guest-relations skills.
• Hands-on, collaborative leadership style — comfortable leading from both the front line and the office.
• Knowledge of F&B operations, event management, and hospitality systems.
• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field preferred (or equivalent experience).

Why Join Our Team

At the Best Western Caribou Inn, you’ll be part of a tight-knit, family-owned operation that values integrity, teamwork, and pride in service. We believe in:
• Empowering our people to make a difference every day.
• Promoting from within and supporting professional growth.
• Celebrating success as a team and as a community partner.
• Making hospitality personal — because genuine care never goes out of style.

We offer a competitive compensation package, relocation assistance, and the opportunity to lead a property with both heart and history.

Join Us

If you’re a results-driven hospitality leader who thrives in a close-knit, community-based setting and loves developing teams to deliver excellence, we’d love to meet you.

Apply today to lead the next chapter of the Best Western Caribou Inn & Convention Center.