Front Desk Agent

Full-Time

Step into the vibrant heart of Music City and join the team at Motto by Hilton Nashville Downtown, where your role extends beyond the front desk to becoming an ambassador of hospitality. Located in the bustling city of Nashville, our hotel is not just a place to stay, but a launching pad into a world rich with history, culture, and music.

Every guest interaction offers you a chance to make someone’s day brighter. Whether you’re welcoming a family embarking on an adventurous vacation or attending to a travel-weary guest with courteous efficiency, your role as the first point of contact is crucial. Your warmth and genuine helpfulness set the tone for the entire guest experience, influencing their entire stay and their perception of the Hilton brand.

Key Responsibilities

• Make a lasting impression as you greet and assist guests with a passionate enthusiasm that mirrors the energetic spirit of Nashville itself.
• Handle daily interactions with grace, whether in person or over the phone, ensuring every guest feels welcomed and valued.
• Efficiently manage reservations, check-ins, and check-outs, and confidently handle transactions, all while maintaining accuracy and a friendly demeanor.

Your ability to solve problems, coupled with your comfort in using computers and software, will keep operations smooth and guests happy. You’ll need to be nimble on your feet, occasionally lifting up to 20 pounds, and always ready to lend a hand wherever it’s needed.

Skills Set Required

Fluency in English is essential, along with strong communication skills. Being adept at both written and verbal expression will help you excel in this dynamic environment.

Why Join Us?

• Engage in a workplace filled with opportunities for professional growth and development.
• Benefit from a comprehensive package that includes medical, dental, vision, life insurance, and both long/short-term disability.
• Prepare for your future with a 401-K plan and supplemental insurance options.
• Enjoy fantastic travel discounts, immersing yourself in the Hilton experience worldwide.
• Competitive compensation tailored to match your experience and skills.

At Motto by Hilton Nashville Downtown, we believe that our team is as invaluable as the unique Nashville experiences we provide to our guests. We’re more than just a hotel – we’re a community that celebrates the local flair and the individual talents of our team members. If you’re ready to start your journey with us, we can’t wait to meet you!