Save

What You Will Be Doing:

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
Provide coaching; leadership development; and goal setting with hotel department heads
Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
Play a lead role in yield management for Rooms, Food & Beverage and Spa
Be a key player in redevelopment and capital projects from an operations viewpoint
Ensure the implementation and delivery of all Fairmont Standards
Handle all guest concerns and ensure effective follow up thereof
Assist in Labor Management and the maintenance of productivity levels
Follow up on all guest comments, responding to any guest complaints or requests
Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
Provide active leadership role in the culture of Health and Safety and accident prevention
Act as hotel champion and culture leader in hotel committees
Oversee services rendered to The Residences (condo board association).
Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
Play a key role and lead change management for Rooms and Food & Beverage initiatives
Assume the responsibilities of the General Manager in his/her absence

Qualifications

Your Skills and Qualifications:

Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
Clear knowledge of budget planning & execution
Post secondary diploma/degree in hospitality an asset
Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
Exceptional interpersonal and guest relations skills
Proven team-leader with outstanding motivational skills and coaching ability
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
Comfortable working evenings, weekends, holidays and various schedules

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont Pittsburgh

Welcome to Fairmont Pittsburgh

Set in a striking LEED Gold-certified tower, Fairmont Pittsburgh places you in the heart of the city’s revitalized downtown. Our modern luxury hotel is near cobblestone Market Square, a Pittsburgh landmark offering a lively dining scene and seasonal markets. The city's Cultural District and other highlights including the renowned Andy Warhol Museum are also within walking distance. No matter which of our luxurious guest rooms or suites you choose, you can appreciate spectacular urban vistas from floor-to-ceiling windows.

An exceptional modern American restaurant and award-winning event facilities have cemented our reputation among the very best hotels in downtown Pittsburgh. Whether you’re visiting the city for business, a special event or simply to explore, carve out time to recharge in our health club and spa. Enhance your sense of wellness with a customized aromatherapy massage, a healing session in the eucalyptus steam room, or an invigorating workout in the well-equipped gym with views of the downtown cityscape.

Address	510 Market Street, Pittsburgh, PA 15222
Property Type	Hotel
# Jobs	20

About Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.

You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.

Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.