Rémunération: 18,00 $ l'heure

Description

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Key Responsibilities

Answer and direct all incoming telephone calls promptly and professionally.
Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
Accurately process and document guest requests, ensuring timely follow-up and resolution.
Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
Handle reservation inquiries graciously and efficiently, directing calls appropriately.
Maintain detailed logs of special guest requests and service recovery efforts.
Remain calm, courteous, and attentive during high-volume call periods.

Qualifications

Previous customer service experience strongly preferred.
Luxury hotel or resort experience preferred.
Excellent verbal communication and organizational skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Wequassett Resort and Golf Club

Relax against a backdrop of the sparkling waters of Cape Cod’s most celebrated destination. Dine by the seaside, or in the cozy embrace of a warm tavern. Stroll the beach while the wind kisses your face, then drift to sleep overlooking the ocean sunset. This is the magic of Wequassett.

Adresse	2173 Head of the Bay Road, Route 28, Harwich, MA 02645
Type de propriété	Resort
# Emplois	24

À propos de EOS Hospitality

A New Dawn for Hospitality

EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.

Make An Impact

Build A Career As Exceptional As You

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.