Spa Supervisor

Omni King Edward Hotel
Toronto, ON, Canada

Une propriété de: Omni Hotels & Resorts
Publié 6 novembre 2026 par Omni Hotels & Resorts
Enregistrer
Tweet
LinkedIn

Rémunération: 57 000 $ à 61 000 $ par année

Summary: Responsible for the daily operations of the Mokara Spa. Provide supervision and support to the Spa Liaison and the Service Providers. Create and maintain a positive, team-oriented environment. Ensure the Spa Associates have all the tools and resources to perform their job effectively and efficiently. Ensure the Spa Associates’ schedules meet business needs and demands. Provide exceptional service and exceed our guests’ expectations.

Responsibilities:

  • As part of the Spa Management Team, you will assist with the day-to-day operations of the spa, including but not limited to, guest check-in and check-out, daily and hourly walkthroughs of the spa areas to ensure cleanliness, and providing support for all Spa Associates.
  • Responsible for training and ensuring protocols are performed consistently and on time for Spa Liaisons & Service Providers.
  • Coach and complete bi-annual Associate dialogues mandated by Human Resources.
  • Assist in planning and attend all mandatory spa departmental meetings and Omni Associate Trainings.
  • Provide the Spa Team with the necessary tools and resources to perform their job effectively and safely.
  • Ensure all areas of the spa are organized and maintained according to the brand standards, including but not limited to, reception, food and beverage station, lounge, changerooms and treatment rooms, and assist when required.
  • Delegate duties and responsibilities to ensure all areas of the spa are clean and organized and assist when required.
  • Ensure Toronto Public Health BodySafe standards are upheld, including but not limited to, disinfecting & sanitization of all spa areas and tools and equipment used during spa treatments.
  • Ensure Spa Associates are up to date on communication pertaining to the Spa & Hotel happenings.
  • Oversee the optimization of the Appointment Book weekly, daily and hourly to meet business demands and maximize service providers’ schedules, including but not limited to, moving breaks and adjusting start and end times of shifts.
  • Troubleshoot and respond effectively and efficiently to Associates and guests needs and issues to ensure optimum satisfaction.
  • Maintain and respect the privacy and confidentiality of our Associates’ and guests’ personal information.

    Provide tours, site inspections and meet and greet VIP guests.

  • Ensure the health and safety of all our Associates and guests and report all incidents to hotel security and human resources.
  • Adhere to all Policies and Procedures outlined in the Mokara Associate Handbook.
  • Report all areas of deficiencies and maintenance work to the Engineering Department through Synergy in a timely manner.
  • Conduct inventory of retail, professional and guest supplies on a monthly basis.
  • Maintain par levels of the products used in the spa and report any shortages immediately to Spa Director.
  • Maintain cost effective usage of all department related materials and assets, according to standards, to avoid disruption in guest experience.
  • Coordinate with Spa Director on incentives and initiatives to increase spa revenue.
  • Execute marketing initiatives according to the marketing plan.
  • Assist in achieving the business goals and objectives while maximizing profits.
  • Ensure Associates’ clock-in and clock-out times are accurate.
  • Assist with the preparation of the bi-weekly payroll.

    Requirements

  • Minimum 1-year experience in a management role
  • Minimum 1-year experience working as an Esthetician or RMT (preferred)
  • Post-secondary education in a related discipline an asset
  • Must be flexible to work all schedules, including opening and closing, weekdays, weekends and holidays
  • Smart Serve Licensed (preferred)
  • Must speak fluent English
  • Must be guest-service oriented
  • Must possess excellent communication and problem resolution skills
  • Must be able to deal with people in a professional manner under pressure
  • Must be safety conscious
  • Understand that the job may require reaching, bending, twisting; pulling, moving, lifting, or carrying objects weighing up to 50lbs/22kg; standing, sitting, or walking for up to 8 hours

    What’s in it for me?

  • Full-time permanent position
  • Competitive salary
  • Benefits package
  • Growth opportunity
  • Hotel rate discounts

    • Omni King Edward Hotel

    TORONTO, CANADA 

    DISCOVER OUR HISTORIC DOWNTOWN TORONTO HOTEL

    Brimming with old-world charm and a rich heritage dating to 1903, The Omni King Edward Hotel has been re-imagined for the 21st century. The first upscale hotel in Toronto, The Omni King Edward Hotel exudes character and authenticity and is set in a prime downtown location in the financial district. Relax in one of our 301 spacious accommodations, dine in your choice of inviting bars and restaurants or indulge in a traditional Afternoon Tea service. With our in-house Mokara Spa and fitness center, we offer one of the most complete experiences among Toronto hotels, allowing guests to unwind following a day exploring the city. Our hotel is conveniently located near a subway station, making it easy for guests to navigate the surrounding area. Visit top attractions like the CN Tower and EdgeWalk, Niagara Falls or the Hockey Hall of Fame. The Metro Toronto Convention Centre is also nearby, making business travel a breeze.

    Adresse 37 King Street East, Toronto, ON M5C, Canada
    Type de propriété Hotel
    # Emplois 6

    À propos de Omni Hotels & Resorts

    About Omni Hotels

    Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

    At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.

    A WELCOME FROM JOY…

    Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

    Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

    Explore our site and get to know us. We’d love to hear from you.

    Other Jobs at Omni King Edward Hotel:
    Doorperson
    Omni King Edward Hotel
    Toronto, ON, Canada
    Une propriété de: Omni Hotels & Resorts
    Il y a 6 jours
    Guest Service Agent
    Omni King Edward Hotel
    Toronto, ON, Canada
    Une propriété de: Omni Hotels & Resorts
    28,02 $ à 31,13 $ l'heure
    Il y a 9 jours
    Steward
    Omni King Edward Hotel
    Toronto, ON, Canada
    Une propriété de: Omni Hotels & Resorts
    Temps partiel
    25,44 $ à 27,88 $ l'heure
    Il y a 16 jours
    View more