Housekeeping Supervisor

Temps plein

PM Housekeeping Supervisor

Overview:

The PM Housekeeping Supervisor plays an important leadership role in creating an exceptional guest experience. This position supports the daily operation of the housekeeping department by supervising Room Attendants and Housepersons, inspecting guest rooms and public areas, maintaining Omni cleanliness and presentation standards, and ensuring associates have the tools, training, and support needed to succeed.

Responsibilities:

• Assign special projects as directed by the Director of Housekeeping.

• Report maintenance concerns and follow-up to ensure guest room deficiencies are addressed.

• Assist in the cleaning of guest rooms when necessary.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check outs and room status are cleared
• Knowledge of hotel’s, facilities and events.
• To ensure hotel guests and associates are maintained in a safe and secure environment.
• Inspect the cleaning and servicing of guestrooms and public areas. Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

• Ensure associates follow proper cleaning procedures, safety standards, chemical-handling procedures, and Omni policies.

• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all department training courses and meetings required.
• Perform any other duties required by management.
• Respond to guest requests and gives directions to others to complete guest requests
• Oversee scheduling and Dayforce

• Monitor linen, guest supplies, cleaning products, and equipment to help maintain appropriate inventory levels.
• Supervise and support housekeeping associates throughout daily operations.
• Assign daily work responsibilities and help coordinate staffing based on occupancy, arrivals, departures, and operational needs.
• Coach, train, recognize, and provide ongoing feedback to Housekeeping associates.
• Respond promptly and professionally to guest requests and service opportunities.

• Perform Office Coordinator duties in the absence of a scheduled coordinator.
• Conduct daily lineup meetings
• Monitor room status and communicate closely with the Front Office to support timely room availability

Qualifications:

• Must have at least 1 year of prior supervisory/Coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems