Bellperson

Temps plein

Core Responsibilities:

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit.
• Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest’s room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Ensure the front lobby; front interior and exterior entrances are kept clean.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and “sell” the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Pick up and deliver guest laundry for valet cleaning service.
• Respond to request for bell services within 2 minutes.
• Deliver packages and messages to guests. All should be attempted to be delivered within 15 minutes of receipt.
• Perform other duties as assigned, especially related to assisting guests arriving and
• departing the hotel.

Knowledge, Skills and Abilities: 

• High work ethic and self-initiative
• Possess a valid state driver’s license (or chauffeur’s license if required) and safely drive
• guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by
• Motor Vehicle Record.
• Proven experience with strong customer service skills, including ability to handle guest
• complaints and/or concerns.
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite
• frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements: 

• Stand and walk for varying lengths of time, often long periods of time with little or no sitting.
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques.
• Push and pull carts weighing up to one hundred (100) pounds.
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability.
• Ability to work in extremely hot and/or cold conditions.
• Know and be able to administer first aid.
• Direct evacuations in an emergency.