Group Rooms Coordinator

Overview:Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Responsibilities:

Maintain positive guest relations at all times.

Able to perform job functions with attention to detail, speed and accuracy.

Able to prioritize and organize work.

Make / Change / Cancel reservations.

Liaise with Sales Team and Convention Services in coordinating group bookings

Handle mail / correspondence through both designated employee email, phone, and shared Reservations inbox.

Process confirmations as needed.

Enter/maintain Group blocks in the PMS system.

Input group blocks in Opera within 72 hours of receipt following the LSOP on building group blocks.

Audit the inventory reflected in FDC vs. Opera by room type and total number of rooms.

Maintenance of group blocks to release room types not required as rooms pickup.

Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.

Verification of the VIP, ETA, billing, arrival and departure dates, room types, other department-related concessions based upon group resumes prior to the weekly revenue meeting.

Ensure that group blocks, group lists, group billing and cutoff dates are maintained.

Process Rooming Lists accurately and in a timely manner.

Check rooming list for accuracy.

Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s.

Follow all Omni Credit Policies.

Create customizable group weblinks, monitor and update as needed, and maintain the property’s group weblink documentation system.

Control suite inventory and specialty rooms according to suite request policy.

Monitor group pickup and advise DORM if group should be re-forecasted.

Report to the DORM any changes in group pickup that would affect selling strategies.

Adhere to the selling strategies set by the DORM.

Check Daily arrivals to ensure accurate reservations.

Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings, Credit Meetings and Reservations Departmental meetings.

Qualifications:

Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with co-workers both within and outside of your department

Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel.

Strong attention to detail is required to minimize reservation errors.

Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.

Developed computer proficiencies, OPERA and FDC experience a plus.

Strong organizational skills with the ability to multi-task in a fast paced environment.

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Excellent customer service and problem solving skills.

Must be able to work a variety of shifts, including weekends and holidays

Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Louisville

Hotel Jobs at the Omni Louisville - Reflecting the past, present and future of our vibrant Kentucky town, Omni Louisville Hotel is the new cornerstone of downtown. Our location in downtown Louisville allows you to easily make your way to Main Street and indulge in Louisville's bourbon culture at many popular distilleries. Blending our historic surroundings with modern comforts, Omni Louisville Hotel reflects the essence of the city and invites you into an unforgettable stay.

Adresse	400 South 2nd Street, Louisville, KY 40202
Type de propriété	Hotel
# Emplois	26

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.