Guest Service - Concierge

Temps plein

Overview:

The Concierge goes above and beyond guests' expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• Arrange and reconfirm airline reservations, transportation, and other travel-related bookings to ensure a seamless guest experience.
• Maintain a thorough knowledge of local attractions, restaurants, entertainment, and points of interest to provide personalized recommendations.
• Assist guests with restaurant reservations, limousine services, and other concierge requests with care and attention to detail.
• Ensure the prompt and professional delivery of parcels, mail, and special deliveries to guest rooms.
• Partner with the Housekeeping Department to maintain a clean, organized, and welcoming lobby and public areas.
• Perform additional duties and special assignments as requested by management to support exceptional guest service.
• Coordinate and arrange amenities for guests celebrating special occasions, helping to create memorable experiences.
• Prepare and coordinate special guest packages, including pre-arrival concierge outreach and customized amenities.
• Collaborate closely with other hotel departments to anticipate and fulfill guest needs and preferences.
• Welcome and engage with guests in a warm, friendly, and professional manner, ensuring they feel valued and at home throughout their stay.
• Proactively seek opportunities to enhance the guest experience and exceed guest expectations.
• Effectively manage multiple guest requests while maintaining a high level of service in a fast-paced environment.
• Coordinate and fulfill special guest requests, including floral arrangements, transportation services, luggage forwarding, rental vehicles, and other personalized services.
• Build positive relationships with guests by providing attentive, knowledgeable, and anticipatory service throughout their stay.

Qualifications:

• Previous experience in a luxury hotel, resort, or upscale hospitality environment is strongly preferred.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Ability to remain on your feet and move throughout the property for extended periods during scheduled shifts.
• Strong interpersonal and communication skills, with the ability to build positive relationships with guests and team members.
• Exceptional organizational skills with a keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Thorough knowledge of Asheville and the surrounding area, including local attractions, dining, entertainment, and cultural experiences, preferred.
• Proficiency with Property Management Systems (PMS) and related hospitality software.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to anticipate guest needs, exercise sound judgment, and provide personalized solutions with professionalism and discretion.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.