Lead Concierge

Temps plein

Concierge

Overview:

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airline tickets etc.

• Be fully acquainted with the different points of interests.

• Assist in arranging for restaurant reservations and limousines as required by our guests.

• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.

• Accept other special duties as required by management.

• Set up all amenities for guests celebrating special occasions.

• Set up special packages that include pre-calls from the concierge and specialized amenities.

• Interact with other departments to ensure that guest’s needs are satisfied.

• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

• Proactively work to seek out ways in which to improve the hotel experience for our guests.

• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

• Perform any other duties as required my management.

Qualifications:

• Previous luxury hotel experience is required.

• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

• Ability to stand for the entire scheduled shift.

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

• Knowledge of the surrounding area and all of its attractions.

• Knowledge of Property Management Systems and related computer programs

• Strong knowledge of Microsoft Office Software.