Food & Beverage Supervisor

Temps plein

Purpose: To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional service to ensure satisfaction.

Essential Functions:

• Must be able to convey information and ideas clearly
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shifts.
• Assist in overall supervision of the department as outlined in manager’s job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff’s service.
• Monitor each guest’s experience.
• Must be able work with and understand financial information and data and basic arithmetic functions
• Must lead by example, remain professional in all situations.
• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working
• Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations
• To be thoroughly aquatinted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests
• Assist with monthly inventory.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Do not leave merchandise unsecured
• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine

• Walk-in refrigerator, Room Service tables, hot boxes

• General office equipment such as computer, fax machine, copy machine, printer, telephones, hole punch, paper cutter, scissors, pen, pencil, paper, etc.

• Computer programs such as Word, Excel, Power Point, etc.

• Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome

• Interior of hotel, in the restaurant, kitchen and guestroom. Exposure to extreme temperatures.

• Exposure to Food and Beverage hazardous cleaning chemicals.

• Exposure to food items and beverages.

Required Skills:

• Minimum 1 year supervisor experience

Physical Requirements:

• Able to lift up to 20 pounds

• Able to be on your feet for up to eight hours

Working Environment:

• Must be flexible with schedules including weekends and holidays

• Able to communicate effectively with guests and other associates

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.