Room Attendant

Temps partiel

Description

Position Overview:

At Hotel Zoe, we believe the details make the difference. We are seeking a dedicated, detail-oriented Part-Time Room Attendant to join our Housekeeping team and help create a clean, comfortable, and memorable experience for every guest.

As a Room Attendant, you will play an important role in bringing our guest rooms to life by ensuring each space is spotless, well-stocked, and thoughtfully prepared for arrival. From refreshing linens and replenishing amenities to maintaining the highest standards of cleanliness, your work will help make every guest feel welcomed and cared for. You will also collaborate with fellow team members and respond to guest requests with professionalism, warmth, and a genuine commitment to hospitality.

*Part Time Position*

*Must be flexible with scheduling

Key Responsibilities:

• Maintain thorough knowledge of and comply with all departmental policies, service procedures, quality standards, and proper equipment use.
• Become familiar with hotel amenities, services, features, local attractions, and activities to assist guests and answer questions accurately.
• Maintain the cleanliness, sanitation, organization, and overall presentation of assigned guest rooms and work areas.
• Remove used towels and replace them with clean towels according to Hotel Zoe’s established room standards and layout.
• Thoroughly clean and sanitize bathrooms, including mirrors, vanities, sinks, toilets, showers, bathtubs, shower curtains, and floors. Remove soap residue, hair, dirt, and other debris, and empty trash containers.
• Replenish facial tissues, toilet paper, bathroom amenities, and other supplies according to established standards.
• Inspect bathrobes for cleanliness and condition, replacing any that are soiled or damaged.
• Remove used linens and laundry materials, make beds with fresh linens, and ensure each bed is properly presented.
• Clean closets and door tracks in check-out rooms, removing dust and debris. Ensure hangers, extra blankets, pillows, and luggage racks are properly placed.
• Inspect drawers, cabinets, and closets in check-out rooms for items left behind by departing guests and promptly report any found property according to hotel procedures.
• Check under beds, chairs, sofas, and other furniture for debris, ensuring all areas are clean and guest ready.
• Inspect furniture and room furnishings for stains, tears, damage, or maintenance concerns and report issues promptly to the appropriate supervisor.
• Respond to guest questions and requests courteously and professionally, coordinating with the appropriate department when additional assistance is needed.
• Dust and clean furniture, media equipment, decorative accessories, and other surfaces. Return furniture and accessories to their designated positions and report missing items.
• Communicate room status updates, maintenance concerns, lost-and-found items, and other important information to Housekeeping leadership.
• Work collaboratively with the Housekeeping team and other hotel departments to support efficient operations and exceptional guest satisfaction.

Required Qualifications & Skills

• Strong listening and communication skills, with the ability to understand requests, assess situations, and respond appropriately.
• Excellent attention to detail and a commitment to completing assignments accurately and on time.
• A collaborative mindset and the ability to prioritize departmental goals while contributing positively to the team.
• The ability to maintain a professional, courteous, and service-focused attitude when interacting with guests and colleagues.
• The ability to follow instructions, manage assigned responsibilities, and work independently when needed.
• A commitment to protecting guest privacy and maintaining the confidentiality of guest information and hotel business.
• The ability to recognize and report cleanliness, maintenance, safety, and room-condition concerns promptly.

Qualification Standards

• High school diploma or equivalent preferred.
• One to two years of experience in a similar housekeeping or Room Attendant position, preferably in a luxury or upscale hotel environment.
• A strong work ethic, reliability, and a genuine desire to provide excellent hospitality.
• A neat, professional, and well-groomed appearance consistent with Hotel Zoe’s established grooming standards.
• Willingness to learn hotel procedures, follow established cleanliness standards, and contribute to a positive team environment.

Physical Requirements

• Ability to bend, stoop, squat, kneel, and stretch regularly to complete cleaning and room-preparation tasks.
• Ability to lift, push, and pull up to 25 pounds on a regular and continuing basis, with appropriate safe-lifting techniques.
• Ability to stand, walk, and remain mobile for extended periods, including shifts of up to eight hours.
• Ability to perform repetitive tasks and use hands and arms for cleaning, making beds, handling linens, and replenishing supplies.
• Sufficient visual acuity, hearing, and communication ability to perform essential job duties and identify cleanliness, maintenance, and safety concerns.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $32.75 per hour

About Hotel Zoe

Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.

Part Time Hourly Benefits:

Part Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Pescatore Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events
• Discounts on Offsite Parking and Work Safety Shoes

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

Qualifications

Hospitality background preferred, high end hotel a plus.

Education

• High School (Preferred)

Experience

• Preferred

  Hospitality background preferred, high end hotel a plus.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.