Overview:

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To provide senior level guidance, and support to the hotel’s Food and Beverage Outlets.

Responsibilities:

Responsible for planning, evaluating, organizing, and directing the activities of all hotel restaurants and bars to include managers, and hourly staff.

Ensures that all policies, procedures, and guidelines are followed by department personnel.

Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

Knowledge of North Carolina liquor laws. Strong familiarity with beer, wine, and spirits; local knowledge preferred.

Provides the necessary training, motivation, and leadership for all department personnel.

Responsible for the department’s service scores, as measured by guest satisfaction surveys.

Responsible for all administrative duties which are necessary in the functioning of the department.

Consistent maintenance of/and refinement of service standards.

Correlation of all restaurant’s P & L statements, and financial information monthly.

Assists F&B Managers and Executive Chef /Sous Chefs in refinement of successful daily menu specials, holiday offerings & guest activations.

Assure consistent maintenance of corporate Food and Beverage systems and control procedures in all front of house operations.

Assure unit management development through well planned cross training programs.

Review all purchase requests of unit managers prior to submittal to the Food and Beverage Director.

Consistent maintenance of environments of all outlets and related areas.

Maintenance of all outlet key control procedures.

Supervises end of month inventories of outlet managers, and coordinates with Food and Beverage Director and Purchasing Manager.

Assures adherence to cashier reconciliation of all over/short, missing check reports, full bottle sales slips, check issue and return procedures and other related cashier reporting and accountability procedures.

Maintain adequate china, silver, and glassware inventories, including par levels and timely ordering, while managing costs effectively

Maintain adequate linen inventories for all outlets, maintain pars, place timely orders, and coordinate laundering with the Director of Housekeeping

Assures full adherence to forecasted productivity ratios by approving all weekly schedules prior to submittal to the Food and Beverage Director.

Hosts daily and weekly Food & Beverage meetings, manager meetings, pre-shift meetings, ATGT meetings, and post-shift meetings.

Performs any other duties assigned by management.

Qualifications:

Minimum of 5+ years progressive experience in Food & Beverage Management.

Leadership experience in a full service, luxury hotel, or four diamond hotel operation strongly preferred.

Must have extensive hands-on food and beverage knowledge and experience including managing multiple outlets, banquets, inventories, menu development and P&L responsibilities.

Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food and beverage cost controls.

Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.

Must have the ability to manage deadlines.

Must have the ability to delegate, effectively train and coach a team with diverse talents.

Must have proven selling, negotiating and presentation skills.

Must have highly developed customer service skills with strong attention to detail.

Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.

Must possess a valid Manager's ServSafe and eTips certificates.

Maintain a professional business appearance, attitude, and performance.

Must have a flexible schedule and be willing to work nights, weekends, and holidays.

Must be able to lift/move up to 50lbs

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Charlotte Hotel

CHARLOTTE, NORTH CAROLINA

DISCOVER THE HEART OF UPTOWN AT OUR CHARLOTTE HOTEL

Omni Charlotte Hotel is a retreat in the walkable Uptown city center. Contemporary design nods to mid-century style for a relaxing welcome at our hotel in Charlotte, NC. Take in the views from 373 comfortable guest rooms. Relax over refreshing cocktails at the rooftop pool. Enjoy complimentary access to the spacious One Athletics, connected to the hotel. Host your next event in our recently renovated flexible function spaces. Cross the elevated skywalks to eight different buildings in Uptown Charlotte, each with distinct shopping, dining and entertainment. Catch a game at Bank of America Stadium (home of the Carolina Panthers) or Spectrum Center (home of the Charlotte Hornets), each just steps away. Book your next getaway where striking high rises, sports stadiums and top restaurants mix.

Adresse	132 East Trade Street, Charlotte, NC 28280
Type de propriété	Hotel
# Emplois	21

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.