As a Retail Sales Associate at The Plaza Boutique & Eloise Store, you will play an important role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. You will engage with guests from around the world, build product knowledge, drive individual sales performance, and help create a polished and memorable shopping experience.

The Sales Associate supports both in-store and online sales, visual merchandising, inventory, order fulfillment, and daily boutique operations. Success in this role requires a genuine passion for hospitality, luxury retail, client engagement, and The Plaza and Eloise brands.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $30.50/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager, key responsibilities include:

Tasks and Responsibilities

Sales & Client Engagement: Deliver attentive, personalized service to hotel guests, online customers, and internal departments. Develop strong product knowledge, build client relationships, increase average transaction value, and work toward individual sales goals.
Luxury Guest Experience: Create a warm, polished, and service-focused environment that reflects The Plaza's standards. Work collaboratively with the retail team and provide additional support during peak business periods.
Visual Merchandising & Store Standards: Maintain a clean, organized, and visually compelling sales floor while following merchandising standards, store policies, and procedures.
E-Commerce & Omnichannel Service: Fulfill BOPIS orders and assist customers purchasing through both in-store and online channels to provide a seamless shopping experience.
Inventory Support: Assist with monthly floor sets, replenishment, stock organization, inventory counts, and accurate product placement. Communicate low-stock, high-demand, and slow-moving merchandise observations to leadership.
Sales Awareness: Maintain awareness of individual sales goals, promotions, product performance, and guest feedback, sharing relevant observations with leadership to support both boutique and online sales.
Operational Support: In a small-team environment, assist with stockroom operations, merchandising, inventory counts, order fulfillment, and guest service as business needs require.

Skills and Competencies:

Reliable, adaptable, and highly organized with strong time management and multitasking skills.
Sales-driven mindset with the ability to achieve individual goals through client engagement and product knowledge.
Strong teamwork and communication skills.
Computer and POS proficiency.
Professional presentation and demeanor.
Meticulous attention to detail.
Ability to remain responsible, reliable, courteous, and guest-focused in a fast-paced environment.

Requirements:

Flexibility to work varied hours/days based on business needs, including weekends and peak periods.
On-site presence required; remote work not applicable.
Previous retail, hospitality, or customer service experience.
Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.

Qualifications

Visual Merchandising expertise.
Understanding of pricing strategies, promotions, and sales goals.
Photoshop, photography skills, and content editor skills an asset.
Marketing and social media interest.
Previous experience in the hotel industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Adresse	768 5th Avenue, New York, NY 10019
Type de propriété	Hotel
# Emplois	7

À propos de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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