Group Reservations Coordinator

Temps plein

Group Reservations Coordinator

Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. Toassistthe Reservations Manager and Director of Revenue Management in managing the department’sday to dayactivities.

Responsibilities:

• Review group blocks forcut offdate extensions, andensuringthe group blocks are created andmonitoredcorrectly prior, during, and post the groups dates.

• Attend weekly group pick-up meetings

• Run group arrivals lists daily for future arrival dates, and no-show reports daily.

• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.

• Report to the Reservations Manager and the Director of Revenue Management.

• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.

• Complete Group Commission Report, aftergroup’sdeparture.

• Monitor room type availability daily.

• Monitor non-guaranteed reservationsdaily, andcontact callerofreservation if needed. You willbe responsible forcanceling the reservation whenrequired.

• Create andmaintaingroup & transient room blocks. Ensure all reservations havecorrectbilling, and all other necessary information.

• Complete competition rate analysis as needed.

• Take in-house reservations calls from customers andOmniRezagentsrequesting onpropertyassistanceorany and allother callspertaining toroom reservations.

• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

• Assistin completing all VIP and internal reservations, communicating any issues to Reservation Manager orOmniRezHelpDeskSupervisor.

• Assistin completing all fax and email reservations.

• Research outstanding Travel Agent Commissions for groups.

• Research and charge for allno-shows, cancelations, and deposits.

Qualifications:

• Knowledge of four-diamond / four-star customer service standards

• Previousexperience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

• Previousexperience using passkey,nomadixcms, andiMeetingplanner app (preferred)

• Proficient computer skills on Microsoft Office, Excel, and Word

• Excellent and professional communication skills

• Highly detailed, and able tomaintainexcellent organizational skills – while working in afast paceenvironment.

• Ability to multi-task while working on up to 50-60 future groups.