Front Office Supervisor

Temps plein

Purpose: The main purpose of the Senior Front Desk Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist.

Reports to: Director of Front Office, Assistant Front Office Manager. Front Desk Managers

Essential Functions:

• To be thoroughly acquainted with all check-in policies and procedures.
• To be thoroughly acquainted with all check-out policies and procedures.
• To be familiar with guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities.
• Understanding and adherence to Selling Strategy calendars by all Front Desk agents.
• Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure.
• To be familiar with general organization set-up.
• To be familiar with the inter-relationship between the different departments.
• Must be able to train new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.

Hotel Specific Essential Functions:

• Must be familiar with Opera PMS, voice mail system, Avaya telephone systems
• Must complete 1 MOS Audit Per Day and Maintain Tracking Board.
• Able to complete full system “Reorganization” and operate Front Desk manually.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

• Interior and on occasion exterior of hotel with exposure to weather conditions.

Physical Job Requirements (for essential functions only)

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• Must be able to Lift up to 25llb, Pushing/ pull a bell cart fully loaded with luggage. Also be able to carry a full suit case

Bending/Kneeling

• Must be able to bend over for extend periods of time and be able to kneel when needed

Mobility

• Move to copier and computer room to perform FOM functions (30 – 50 feet)
• Ability to attend department and other required meetings (50 – 500 feet) 20% of 10 hour shift

Continuous Standing

• Performing guest services at desk – 20% of 10 hour shift

Climbing

• No climbing required

Driving

• No driving required

Work Environment

• Inside 100% of work period (approximately 8 hours shift)

Hearing/Vision/Speech/Literacy

• Hearing is moderate (Ability to communicate with guests and staff)
• Vision is critical (Key control, cashiering, run and verify reports, etc)
• Speech is moderate (Ability to handle guest relations and supervise staff)
• Literacy is critical (Ability to run and verify reports, cashiering duties)

Chemical/Agents Used

• No chemicals/agents used

Protective Clothing

• No protective clothing required

Equipment Operation

• Computer system 80% of time, copier 5%, fax machine 5%, printer 5%, switchboard 5%

Other Considerations

There are no other consideration

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.