General Manager

Temps plein

What you will be doing

Job Summary

The General Manager of Texican Court, a retro‑inspired boutique hotel within the Valencia Hotel Collection, serves as the property’s chief culture‑builder, financial steward, and operational leader. This role is responsible for delivering exceptional guest experiences, driving top‑line revenue, enforcing rigorous financial controls, developing high‑performing teams, and preserving the unique brand identity and Timeless Hospitality® that defines Texican Court.

Candidates applying for this position are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.

This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.

Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.

Essential Duties & Responsibilities

1. Culture, Leadership & Employee Development

• Build and sustain a positive, empowered, and accountable culture aligned with Valencia Hotel Group values.
• Demonstrate a servant‑leadership approach while promoting trust, collaboration, and open communication across all departments.
• Oversee effective onboarding, ongoing training, and development programs in partnership with Corporate Training.
• Mentor managers and emerging leaders, fostering internal advancement and succession planning.
• Ensure a workplace grounded in fairness, ethical conduct, and inclusion.

2. Operational Excellence & Guest Experience

• Oversee all daily operations to ensure exceptional service delivery and brand consistency that reflects the hotel’s “retro motor‑court” experience.
• Conduct regular property walks to evaluate service execution, employee engagement, cleanliness, and overall safety.
• Leverage guest satisfaction metrics, online reviews, and operational audits to drive continuous improvement.
• Ensure compliance with all federal, state, and local laws, including labor, safety, and hospitality requirements.

3. Financial Leadership & Controls

• Maintain full P&L accountability, ensuring the property achieves revenue, profitability, and cost‑control targets.
• Implement and monitor strong financial controls, including labor management, purchasing, inventory, and loss prevention.
• Lead annual budgeting, forecasting, and capital‑expenditure planning.
• Analyze financial statements and take corrective action to maximize GOP, RevPAR, and overall financial performance.
• Ensure proper oversight of payroll, audits, and preventative maintenance systems.

4. Revenue Optimization & Market Performance

• Collaborate with Sales, Marketing, and Revenue Management to grow top‑line revenue and optimize pricing strategies.
• Monitor demand trends from the Irving Convention Center, Toyota Music Factory, and surrounding entertainment district to capture event‑driven business.
• Oversee the Two Mules Cantina food & beverage program in alignment with brand, service, and profitability expectations.
• Identify and activate
•  community partnerships and promotional opportunities that increase visibility and drive occupancy.

5. Brand Stewardship & Community Engagement

• Preserve and promote Texican Court’s distinctive “Texas‑meets‑Mexican” brand personality throughout all guest touchpoints.
• Serve as the hotel’s ambassador, building strong relationships within the Irving/Las Colinas community and regional hospitality network.
• Represent the property at Valencia Hotel Group leadership meetings and contribute to corporate initiatives.

Qualifications & Requirements

• 7–10+ years of progressive leadership experience in full‑service or boutique hotels.
• Proven ability to build culture, develop teams, and lead cross‑functional operations.
• Strong business and financial acumen with demonstrated P&L responsibility.
• Experience driving revenue growth, improving guest satisfaction, and strengthening operational KPIs.
• Excellent communication, coaching, interpersonal, and conflict‑resolution skills.
• Proficiency in Microsoft Office and standard hospitality systems (PMS/POS).
• Ability to work a flexible schedule based on business needs.
• Ability to travel for corporate meetings, training, and special initiatives.

Success Measures

Performance will be evaluated based on the following:

• Culture & Leadership: Engagement, retention, leadership development, and team morale.
• Financial Performance: GOP, RevPAR, forecasting accuracy, and labor management.
• Guest Experience: Service scores, online ratings, and complaint resolution.
• Operational Excellence: Audit results, regulatory compliance, and overall property condition.
• Revenue Growth: Top‑line performance relative to market and forecast.