General Manager

Temps plein

Hill Hospitality is a growing hotel management company built around people. We are committed to creating memorable experiences for our Team Members and guests while fostering a culture of teamwork, service, and growth.

We are seeking an experienced hospitality leader to join our Team as a General Manager.

The General Manager oversees daily hotel operations, guest satisfaction, financial performance, team leadership, budgeting, forecasting, operational efficiency, and brand compliance. This position also serves as the primary liaison between hotel ownership, Hill Hospitality leadership, and brand representatives.

• Oversee daily hotel operations and overall profitability.
• Manage budgets, expenses, revenue, sales, and marketing efforts.
• Ensure excellent guest service and compliance with brand and company standards.
• Lead, train, and evaluate managers and team members.
• Maintain a safe, clean, and well maintained property.
• Conduct regular staff and leadership meetings.
• Address and follow up on all guest complaints, incidents, and accidents.
• Maintain accurate accounting, human resources, and operational records.
• Remain visible and available to guests and team members.
• Be available to work front desk shifts as needed when occupancy is below 30%.
• Maintain a professional image through appropriate appearance, dress, and conduct

• Responsible, reliable, ethical, and guest focused.
• Positive and professional when working with guests and team members.
• Strong written, verbal, organizational, and interpersonal skills.
• Able to identify operational issues and implement solutions.
• Strong leadership, motivation, multitasking, and decision making skills.
• Proficient in Microsoft Office.
• Hotel sales experience preferred.
• Valid driver’s license required.

• Ability to stand, walk, sit, bend, climb stairs, and use office equipment for extended periods.
• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
• Ability to work effectively in physically and mentally demanding situations.

• Previous hotel management experience with an emphasis on sales.
• Three to five years of General Manager experience preferred.
• College education preferred.
• Knowledge of hotel operations, industry standards, and applicable laws.
• Strong leadership, problem solving, organization, and attention to detail.