Conference Services Manager

Temps plein

Overview:

The Catering Sales Manager markets the Hotel’s services locally and nationally; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective clients to negotiate contracts for Corporate bookings in coordination with Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues.

Responsibilities:

• Plan and maintain regular communications with, and actively solicit additional business from Hotel’s Corporate key accounts

• Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s function space consistent with client’s needs and budgets

• Prepare event proposals withvarious optionsavailable forHotelservices and products (events, F&B, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards

• Negotiate, prepare, and reviewtermsof contracts forHotelservices in compliance withHotelbilling and rate guidelines and under supervision of Director of Catering

• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined byHotelmanagement

• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking meeting space and catering requirements

• Promote high visibility ofHotelthrough active involvement in industry associations and trade shows

• Support and promote allCorporateprograms to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program

• Maintain high quality guest offerings and contribute to the protection and cleanliness of the owner's physical assets

• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled byHotelmanagers

• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors toHotel

• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity

• Plan, prioritize, and implement sales strategies and sales plans,to managemultiple tasks and deadlines, andto workin a fast-paced environment

• Complete assigned tasks and projects in a timely manner and as directed byHotelmanagement

• Contribute to and support the maintenance of a safe working environmentprotectionsfor guests and coworkers, and perform all work in compliance withHotelsafety standards and all legal requirements 

• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements

• Attend and contribute to regular meetings ofsalesteam and Hotel leadership, including daily meetings or interactions withDirectorof Catering regarding business forecasts and future availability ofHotelfunction space

Qualifications:

• Must be able to speak, read,write,and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Excellentinterpersonaland sales related experience.

• Exceptional organizational and supervisory skills.

• Knowledge of food and beverage menus, food preparation and presentation.

• Ability to act independently with minimal or no supervision.

• Ability to communicate customer needs and resolve complaints independently.

• Sales ability and skill in both oral and written form.

• Must possess basic computational ability.

• Must possess computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.

• Ability to establish and master goals.

• College or equivalent education required.  Bachelor’s Degree preferred.

• Experience:

• Past catering/conference service/sales experience preferred.

• CMP Certification Preferred