Rémunération: 65 000 $ à 75 000 $ par année

Reservations Manager

Reports to: Director of Revenue Management

Salary: $65k -$75k

Fouquet’s New York is seeking for a dedicated and detail-oriented Reservation Manager to join our dynamic team. The Hotel Reservations Manager is responsible for managing all reservation activities, supervising reservations staff, optimizing room occupancy, and ensuring exceptional customer service. This role works closely with the Front Office, Sales, Revenue Management, and Housekeeping team to maximize hotel revenue while maintaining high guest satisfaction.

Key Responsibilities

Oversee the daily operations of the reservations department.
Supervise, train, and schedule reservations team members.
Manage room inventory to maximize occupancy and revenue.
Monitor reservation systems and ensure booking accuracy.
Handle individual and group reservations, modifications, and cancellations.
Respond promptly to guest inquiries via phone, email, and online booking platforms.
Resolve guest complaints and special reservation requests professionally.
Coordinate with the Sales and Revenue teams on pricing strategies and room availability.
Analyze booking trends, occupancy reports, and forecasting data.
Ensure compliance with hotel policies, procedures, and service standards.
Maintain accurate guest and reservation records.
Monitor online travel agency (OTA) bookings and distribution channels.
Prepare daily, weekly, and monthly reservation performance reports.
Assist with implementing promotional packages and seasonal offers.

Qualifications

3–5 years of hotel reservations or front office experience.
Previous supervisory or management experience.
Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Strong leadership and team management abilities.
Proficiency in Microsoft Office, especially Excel.
Ability to work flexible schedules, including weekends and holidays.

Required Skills

Leadership and team supervision
Customer service excellence
Problem-solving and conflict resolution
Attention to detail
Time management
Data analysis and reporting
Sales and upselling techniques
Communication and interpersonal skills
Computer literacy and reservation software proficiency

Typical Work Environment

Full-time position
May require evenings, weekends, and holiday shifts
Frequent interaction with guests, travel agents, and hotel departments

This role will be office-based and will require regular presence on-site to support community-building efforts and fostering strong relationships

Job Type: Full-Time

Benefits: Health/Vision/Dental Insurance/Life Insurance/Paid Time Off

Fouquet’s New York is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fouquet's New York

Join Us

Be a part of the Barrière family as they embark on their journey to opening the first hotel in the United States.

With Paris and New York culture as our building blocks, we aim to foster an environment that places value on the individual experience and build a cohesive team balance that helps promote the lifestyle, experience, and vision of the company.

How we treat each other…how we treat our guests…and the experience we want to deliver all go into the core values of creating exemplary service.

Professionalism. Team Spirit. Enjoyment. Innovation. Tradition. Customer Appreciation.

Our core values help us create teamwork and solidarity, to help convey and share enjoyment from the innovation of services while still paying homage to the traditions that created this brand over 100 years ago.

If you’re one to enjoy bringing a smile to a customer’s face and making one feel at home, you are Barrière material! Come and help introduce New York to this infamous French staple and take Tribeca and the nation at storm.