Experienced Front Office Supervisor needed to lead daily hotel operations, coach and support team members, resolve guest concerns, uphold service standards, and create exceptional guest experiences through proactive leadership, accountability, and operational excellence.

Rémunération: 16,00 $ à 18,00 $ l'heure

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

JOB SUMMARY: The front office supervisor is responsible for maintaining, upholding, and enforcing company standards in order to contribute to the guest experience. The supervisor will complete a daily shift checklist to be submitted to the Front Office Manager daily. The supervisor is expected to develop creative ideas to better improve guest experience, recognize areas for improvement and make it happen.

Physical Requirements:

Standing/Walking: Constantly. Inside on tile or carpet
Crouching (Bend at knees): Frequently. When completing shift tasks
Stooping (Bend at waist): Moderately. When completing shift tasks
Twisting (knees, waist, neck): Constantly. Watching for incoming guests
Reaching (overhead/extension): Occasionally.
Handling/Grasping: Constantly. Handling telephones, papers, IDs, credit cards
Pushing/Pulling: Occasionally.
Lifting/Carrying: Occasionally.

Working Environment:

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

DUTIES & FUNCTIONS:

Supervise daily Front Office operations, ensuring service standards, efficiency, and professionalism are consistently met.
Lead by example in guest engagement—greet, assist, and anticipate guest needs to deliver a high-quality experience.
Resolve guest and associate concerns promptly and professionally, ensuring effective service recovery.
Support and motivate team members through ongoing training, coaching, and accountability.
Ensure compliance with company standards, policies, and safety regulations.
Maintain a clean, organized, and welcoming Front Desk environment.
Monitor daily operations through reports, checklists, and system updates to ensure readiness for arrivals and departures.
Coordinate with other departments to fulfill guest needs and ensure seamless service.
Maintain knowledge of hotel services, local attractions, and concierge offerings to assist guests effectively.
Handle cashiering functions, ensuring accuracy and adherence to cash-handling procedures.
Track guest requests and operational issues using appropriate systems and follow through to resolution.
Assist with administrative duties, including reports, audits, and special projects.
Act as Manager on Duty (MOD) as needed, including responding to emergency situations in accordance with company guidelines.
Maintain hotel assets and support cost control efforts.
Always ensure adherence to company core service standards.
Lead pre-shift briefings to communicate daily priorities, VIP arrivals, and service expectations.
Monitor lobby presence and guest flow to ensure proactive service (no “behind-the-desk” culture).
Partner with Housekeeping to prioritize room readiness and manage guest expectations.
Review guest feedback and identify opportunities for service improvement.
Ensure strong communication during shift transitions, especially with Night Audit.

ESSENTIAL SKILLS AND QUALIFICATIONS:

Excellent customer service skills

Hospitality experience preferred

Strong English communication and organizational skills

Must be available to work mornings, nights, weekends, and holidays

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

CANDIDATE PROFILE

Education and Experience

Cavalry Court

About Us

Our top-rated luxury hotel showcases a vintage-retro decor in all rooms and suites, that are generous in amenities, and sport a true southern style of old Texas.

As you walk through our hotel, you will find yourself surrounded by a creative interior that reflects a design period from the 50's and 60's that adds a rustic charm to the surroundings. On top of the unique styles of the rooms and suites at the Cavalry Court Hotel, you will enjoy the fact that although you may feel like you're going back in time, you will still have all the comforts of the 21st century. Such as a state of the art flat screen TV's, Wi-FI, hair dryers, iron and ironing boards, a retro styled refrigerator and luxurious bath linens and custom bedding.

Later on come down to the Canteen Bar & Grill to enjoy some well-deserved R&R with your friends at the Canteen restaurant, where you can dine, drink and relax under the stars by our outdoor fire pits. Whatever the appetite Cavalry Court has you covered!

Located across from The Bonfire Memorial, and in the heart of Century Square neighborhood, Cavalry Court is one of the best new hotels in College Station TX. Ideally situated across from the newly opened College of Engineering and College of Architecture, look no further than Cavalry Court.

Adresse	200 Century Court, College Station, TX 77840
Type de propriété	Hotel
# Emplois	7

À propos de Valencia Hotel Group

About the company

Urban. Sophisticated. Luxurious. Exceptionally comfortable. Experience the Timeless Hospitality® of a Valencia Hotel Group. Created for today’s passionate traveler, each of our hotels are intentionally built to showcase both modern design and classic character, reminiscent of the great hotels of cities of a bygone era. It is our philosophy that every guest can come to expect a true sense of place, unique amenities, attentive service and the prime locations that bring you closer to all the host destination has to offer.

Whether you are visiting our Valencia brand in San Jose at Hotel Valencia Santana Row or deep in the heart of Texas in San Antonio at Hotel Valencia Riverwalk, you will find our consistency in signature luxury and outstanding service.

Valencia Hotel Group’s first 'court' concept, Lone Star Court, in Austin, TX at The Domain, which is a park-like setting in Northwest Austin full of shopping, restaurants, movie theater, and more. This is “Timeless Hospitality®” at its best uniquely capturing the true essence of Austin and the great state of Texas while embracing a bit of Americana, with an authentically designed destination experience that pays tribute to the heyday hotel era of the 30’s, 40’s, and 50’s.

Why people like to work here

Offering distinctive hotels in electric cities, Valencia Group is an exciting work environment that fosters creativity and ingenuity. Our unique hotels breed a warm and inspired atmosphere, garnering awards across a broad range of categories. If you think this environment is something you would like to be a part of, we would love to have you on our team.