Night Auditor / Guest Services Representative
Temps partiel
11pm-7am + Potential for additional shifts depending on availability
Echo Suites Johnson City
Johnson City, TN
Publié 4 juillet 2026 par Gibson Hotel Management, Inc.
Now Hiring: Night Auditor / Guest Services Representative at Echo Suites Johnson City - Elevate Your Career in Hospitality! Apply Today!
Rémunération: 14,00 $ à 14,50 $ l'heure plus pourboires
Perks: Franchise Travel Discounts, Free Telehealth Program, Daily Pay with ZayZoon
Echo Suites Johnson City | Part-Time Opportunity
Build Your Career in HospitalityEcho Suites Johnson City is seeking a dependable, detail-oriented customer service and hospitality professional to join our team as a night auditor. This position plays a vital role in ensuring exceptional guest experiences while supporting the hotel's overnight operations and financial reporting processes.
If you are professional, customer-focused, and thrive in an independent work environment, we invite you to apply.
We are committed to investing in our employees through competitive compensation, professional development, and valuable benefits, including:
- Competitive hourly pay: $14.00–$14.50 per hour
- pay rate negotiable depending on industry experience
- Daily Pay access through ZayZoon
- Complimentary Telehealth Program
- Franchise Travel Discounts
- Supportive and collaborative work environment
- Career advancement opportunities within the hospitality industry
Key Responsibilities:
Welcome guests during overnight check-in and check-out procedures
- Assists guests with reservations and requests in a friendly, professional and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
Process registrations, payments, room assignments, and room key issuance
Verify guest information, rates, billing for accuracy
- Complete registration, secure payment, and adjust billing as needed
Respond promptly and professionally to guest inquiries and concerns
Complete the nightly audit process accurately and efficiently
Maintain detailed knowledge of hotel services, amenities, room types, rates, packages and promotions
Provide guests with information about local attractions and services
Ensure compliance with company policies, procedures, and brand standards
Support overall hotel operations during overnight hours
Build strong relationships with guests, clients and groups while maintaining professional integrity
Provide knowledge of the local area to assist guest inquiries
Help with laundry, as needed
Build strong, professional relationships with guests, clients, and groups
Qualifications
- Previous guest service or customer service experience preferred
- Hotel experience preferred but not required
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Professional, reliable, mature and self-motivated - a must
- Strong organizational and time-management abilities
- Ability to work independently while remaining a collaborative team member
Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment of any kind in accordance with federal, state, and local laws.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Echo Suites Johnson City
| Adresse | 1100 Clinchfield Street, Johnson City, TN 37604 |
|---|---|
| Type de propriété | Extended Stay |
| # Emplois | 2 |
À propos de Gibson Hotel Management, Inc.
Gibson Hotel Management, Inc.
Management | Development | Investments
Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company.
We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. As a vertically integrated hospitality company, we leverage our strategic relationships with worldwide industry-leading brands such as Marriott International, Hilton Worldwide, and InterContinental Hotel Group to create value for our investors, team members, and the communities in which our hotels have a presence. We understand that any venture worth pursuing calls for a diverse team of talented and driven professionals working with synergy to achieve bigger goals than any single individual could accomplish.
Our leadership team believes that successful businesses call for systematic strength, - from the process of forming strategic initiatives and engaging in site selection, through thoughtful design and construction, pre-opening marketing campaigns, deploying skilled managerial talent, and providing strong corporate leadership. Our primary goal is to participate in value-creating endeavors for our lodging partners, investors, guests, and team members. We consistently reach our goals through applying our management, development, and investment services on a selective and strategic basis in growing markets nationwide.
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
While working at the corporate office you can expect the following:
- Competitive Salary
- Benefits Including: Heath Insurance and Stipend, Dental Insurance, Vision Insurance, 401(k) with match from GHM, Voluntary Benefits such as: Short- and Long-Term Disability, Critical Illness, Hospital Indemnity. All along with PTO, Daily Pay, and a Free Telehealth Program through Healthiest You!
- Cell Phone Stipend
- Free use of our office gym
If you embrace the philosophy of Servant Leadership, have an entrepreneurial spirit, and are a team player, Gibson Hotel Management, Inc. is interested in you!
Are you ready to take your career in hospitality to the next level?
JOIN OUR TEAM TODAY!
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