Convention Services Manager

Temps plein

Overview:

To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a convention/meeting resume.

Responsibilities:

• Prepare resumes for groups
• Re-checks function book to ensure proper space has been assigned
• Provides hotel site inspections when necessary
• Entertains clients to establish closer working relations when appropriate
• Recommends special outside services when required
• Conducts final tie-down meetings prior to conference when necessary
• During conference, will ensure the meeting arrangements are to specifications
• On conclusion of conference, review final bill and evaluation with meeting planner
• Follows through to ensure all meeting arrangements discussed meet specifications.
• After the conclusion of meeting, reviews final bill and comments with meeting planner.
• Coordinate all aspects of conferences as assigned by the Director of Convention Services
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Serve as the onsite contact for clients during their events and meetings.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Participate in all regular and operational meetings as required.
• During conference, will ensure all meeting arrangements discussed meet specifications.
• Assist in and support in food and beverage operations as necessary.
• Flexible work hours to include weekends, holidays and evenings based on business levels

Qualifications:

• College degree preferred
• At least 4 years of progressive experience in a catering/sales hotel or related field
• Knowledge of the operations of the hotel industry
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Must have proven selling, negotiating and presentation skills
• Requires knowledge of advanced sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays
• Proactively explore networking opportunities
• Community leadership experience

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.