General Manager

Temps plein

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee
• Holds weekly Leadership meetings with agenda
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
• Monitors performance, develops and guides Employees in career paths
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
• Thoroughly understand and implement the Brand service culture.
• Provides a professional image at all times through appearance and dress

• Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
• Well organized and detail-oriented
• Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
• Must be able to effectively lead and motivate a team.

QUALIFICATION STANDARDS:

• Proven experience as Hotel Manager or relevant role.
• Must have 3-5 years’ prior experience as a Marriott General Manager, extended stay experience preferred.
• Understanding of all hotel management best practices and relevant laws and guidelines
• Demonstrable aptitude in decision-making and problem-solving
• Outstanding leadership skills and a great attention to detail