Catering Sales Manager

Temps plein

Key Job Responsibilities:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required.
• Develop/maintain knowledge of market trends, competition and customers.
• Determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate information to the service staff, kitchen and other supportive departments prior to and during events.
• Responsible for maintaining a strong client relationship. 
• Responsible for set up of all functions and meetings while maintaining standards. Communicate all daily activities, ensure smooth transition and follow-up from one function to another.
• Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.
• Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.
• Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction.
• Greets and services all clients/groups to ensure satisfaction
• Must be able to successfully manage and execute events in a fast-paced environment.
• Verifies, from the booking report, that all files are made and that all bookings are turned definite in a timely manner.
• Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff.
• Direct mail campaigns or e-blasts as needed.
• Weekends and evenings will be required based on the bookings.
• Creates and maintains reports as needed to assist with the sales effort.
• The Catering Sales Manager is responsible for prospecting, selling, planning, and overseeing all social events booked at the hotel. 
• This position is responsible for:
• Selling social catering events, servicing accounts, developing and following up on leads for assigned markets.
• Negotiates and finalizes contracts and banquet event orders (BEO) by meeting with and/or telephoning clients.
• Achieves sales goals.
• Plans and details each event booked, creates BEO, and oversees entire function to ensure its success.
• Anticipates (or responds to) group challenges and provides solutions.
• Prepares specialized reports, as needed.
• Keeps abreast of budgeted revenue goals and assists in developing plans and actions to generate business
• Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting according to contract requirements; ensures that any other information, which is necessary and/or helpful for successful catering business, is submitted to appropriate departments.
• Represents and promotes The Phoenix Airport Marriott Hotel at bridal shows and networking events.
• Communicates directly with Executive Chef and Banquet Manager regarding all changes to set-up and final counts.
• Belongs to associations that influence and aid in continuing industry education, provide networking opportunities and assists in securing future business.