Director of Housekeeping

Temps plein

Overview:

OmniHotel & Resortsis seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of thehousekeeping and laundrydepartments and work in close collaboration with other departments to ensurean elevatedguest experience throughout the property.  As our heart of the house, the housekeeping department strives tomaintainimpeccable levels of cleanliness and upkeep.  The Director of Housekeeping also ensures cost controls are inplace and supports a positive work environment for all associates.

Responsibilities:

• Maintain standards of cleanliness anda consistentguest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolves difficult or unusual problems arising with Guests, while maintaininggood Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in theHousekeepingdepartment. To specify andpurchasesupplies andrecord all datapertaining totheHousekeepingdepartment.
• Effectively monitorand facilitate the housekeeping department's role in the property's preventativemaintenanceCARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strivesforexcellence,in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifyways of improving the efficiency and effectiveness of our service to guests by activelyparticipatingin the Omni Service Tradition program.
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest roomand all public areas are at peakoperativelevels.
• Oversees staff scheduling, OnTrack/Dayforce,and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
• Champions the “AllIn”Omni culture.

Qualifications:

• Minimum 5yearsHousekeeping supervisory experience in hospitality isrequired. 
• Previousexperience inluxuryhotel environmentrequired.
• 2 years minimum of DirectorofHousekeepingleadership experiencerequired. 
• Must have the ability to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.