The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.

Compensation: $37.00 (Hourly Rate)

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
Process special billing requests
Ensure accuracy and attention to detail
Processing of no shows, facilitating communication between all departments involved
Test calls to Global Reservation Center
Liaise with Sales team in coordinating group bookings
Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
Monitor room inventory and notify Reservations Manager of any immediate changes
Run daily reports and complete daily shift task list
Assisting with other duties assigned
Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
Complete office administrative duties where required

Qualifications

Minimum 1 year as a reservations agent or 2 years in a customer service position
Must have experience in hospitality with an understanding of operations
Opera experience preferred
Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Adresse	768 5th Avenue, New York, NY 10019
Type de propriété	Hotel
# Emplois	8

À propos de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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