Responsibilities:

Ensure all overnight shift checklist items are completed in a timely manner.
Work closely with the Finance department to ensure is necessary requirements for rolling date and reporting are satisfied.
Provide training as needed to associates.
Maintain a positive working environment for all overnight associates.
Communicate with all department managers consistently and report overnight occurrences and opportunities.
Work with all overnight departments to ensure proper communication and resolution to opportunities.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed.
Set the house up for success. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s,
ESP's, Special Requests, etc.
Prepare all reports for the new day and distribute as needed.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Qualifications:

Some College
Must have two years of previous customer service experience
Must have at least 2 years of supervisory or management experience
Hotel Front office experience preferred
Must be able to work a variety of shifts, including weekends and holidays
Must be professional and have excellent communication skills
Must have a strong guest service background
Must be computer literate

Ability to multi-task and problem solver

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Providence Hotel

PROVIDENCE, RHODE ISLAND

STAY AT OUR REFINED DOWNTOWN PROVIDENCE HOTEL

Connected to Providence Place Mall and Rhode Island Convention Center, Omni Providence Hotel is conveniently located in the walkable downtown area near top destinations including Brown University, Providence College, RISD and the Amica Mutual Pavilion. Our hotel is ideally positioned for business trips, romantic getaways or vacations in New England, offering elevated accommodations with sweeping views of the downtown skyline. When you’re not exploring the city, make use of our fully equipped fitness center or take advantage of our in-room fitness kits. You can also enjoy delicious dining at Fleming’s Steakhouse, a celebration of fine food and wine. Extensive menus focus on prime steaks and fresh seafood, and guests can enjoy tastings from our vast wine collection. You can also book your next meeting or event at our hotel, with over 20,000 square feet of event space.

Adresse	One West Exchange Street, Providence, RI 02903
Type de propriété	Hotel
# Emplois	9

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.