Central Res Phone Sales - Sales Specialist

Temps plein

Sales Specialist Position - Overview:

This FT position requires the ability to assist and support sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.

Benefits

• • Competitive hourly pay and overtime/ pay differential eligibility
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Life and disability insurance
  • Paid time off
  • Employee Assistance Program (EAP) and wellness support
  • Training and career development opportunities
  • Employee discounts and recognition programs
  • Flexible scheduling when possible
  • Family and medical leave eligibility
  • Training and professional development opportunities
  • Tuition reimbursement or education assistance programs

Schedule: Mon/Tue/Wed/Thursday 12:30pm-9pm, Friday/Sat. OFF, Sun 8:00am - 4:30pm

Responsibilities:

• Assist hotels by answering questions and problem solving
• Assist and track work at home associate’s technical issues and problem-solving techniques
• Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
• Respond effectively to all inquiries
• Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
• Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
• May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice

Min. Qualifications

• Assist and support reservation sales associates with inquires and problem-solving techniques in a professional and personable manner, addressing policies and procedures.
• Excellent conflict management skills and mediation skills
• Ability to effectively manage multiple projects and priorities with minimal supervision
• Excellent interpersonal skills.
• Must possess demonstrated excellent communication skills (both oral and written): listens to others.
• Ability to work independently with the Omni trilogy in mind.
• Good organizational, time management, and analytical skills.

Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:

Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)

• • • 64-bit Windows 11 or newer version
    • Processor – I5 or AMD Ryzen 5 or better
    • 8GB Ram
    • 100GB Hard Drive free disk
    • Windows Updates are showing up to date.
• 1 NIC (Ethernet port)
• USB Connection (at least 3 ports)
• Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
  • Suggested System – Windows Defender
  • McAfee and AVG anti-virus systems are not supported.
• Power Surge Protector
• Logitech USB Headset Mono/Stereo H650e or H570e

Other Items Required:

• • • Full screenshot ofwww.speedtest.netof completed speed test.
    • Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
• • • Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

Other Items Suggested:

• • • Additional Monitors Highly Suggested for ease of process
    • Ergonomically approved desk chair and desk work surface
    • Smoke Detector
    • Fire extinguisher 2.5lbs or more
    • First Aid Kit
    • Copy of Declarations page of Homeowner’s/Renter’s Insurance

Important Notes:

• • • Please provide pictures of the above requirements.
    • A Wireless Connection isNOTallowed for our Work at Home Associates
    • A Wireless mouse or keyboard isNOTallowed.
    • No one else can be on / using your internet during your scheduled shift.
    • No devices can be connected to your internet during your scheduled shift.
    • Satellite internet is not permitted.
    • Microsoft Teams must be downloaded on personal desktop for technical assistance.

Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.