Sr. Convention Services Manager - Banquets & Catering

Temps plein

Sr. Convention Services Manager

Overview: To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume.

Essential Job Functions:

• Coordinate all aspects of conferences as assigned by the Director of Catering & Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, group hospitality/office/registration desk requirements, business center requirements, key requirements, expected food and beverage outlet usage, entertainment, leisure activities, décor (to include floral) requirements.
• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
• Adhere to the Catering and Conference Services Department’s standard operating procedures.
• Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Responsible for the timely collection of all advance deposits as contracted.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• During conference, will ensure all meeting arrangements discussed meet specifications.
• After the conclusion of meeting, reviews final bill and comments with meeting planner.
• Responsible for processing group commissions and rebates at the conclusion of the event.
• Other duties as assigned by Director of Catering & Convention Services.

Qualifications:

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation

Excellent communication skills in all aspects: verbal, written and non-verbal

Must have a minimum of 3 years experience in catering sales or conference services, in a upscale hotel or resort property

Appropriate, professional appearance and presentation

Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Physical Requirements:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Working Environment:

• Interior and exterior of Sales Office
• Occasional exterior of hotel with exposure to weather conditions.

Tools & Equipment:

• Desktop computer (Opera, Delphi.fdc, Salesforce, Meeting Broker, Oracle, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier and scanner.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.