Task Force General Manager

Temps plein

The Task Force General Manager serves as an acting General Manager at hotels in transition across the Naples Hotel Group portfolio. This role requires frequent travel to properties to provide operational leadership and hands-on support in areas such as staffing, training, revenue management, cost control, guest service, and conflict resolution.The Task Force GM plays a key role in stabilizing operations, mentoring on-site teams, and ensuring continuity of service and standards during periods of change. This position upholds and reinforces Naples Hotel Group’s vision, mission, values, and operational goals while delivering a seamless guest experience.”

Job Responsibilities:

• Serve as the acting General Manager at assigned properties, overseeing day-to-day operations across all departments.
• Travel to hotels within the Naples Hotel Group portfolio, including extended stays, based on business needs.
• Work closely with the corporate team to communicate status updates and ensure alignment on goals, timelines, and expectations.
• Ensure all corporate reporting deadlines are met and that operational priorities include profitability, guest satisfaction, and team morale.
• Lead by example with integrity, professionalism, and a commitment to NHG’s mission, vision, and values.
• Oversee revenue management and cost control across all departments including front desk, housekeeping, F&B, engineering, and sales.
• Collaborate with the Revenue Manager and Sales team to develop and implement rate strategies that maximize occupancy and RevPAR.
• Create and manage hotel budgets; monitor performance metrics and take corrective action to meet financial goals.
• Monitor and analyze guest satisfaction scores, implement service recovery, and drive continuous improvement.
• Hire, onboard, and develop hotel associates; provide hands-on training and coaching, especially for new GMs, AGMs, and department heads.
• Conduct regular performance evaluations and manage disciplinary processes in accordance with company policy.
• Foster a respectful, collaborative work environment across all hotel departments.
• Ensure compliance with NHG and brand standards, including safety protocols, labor regulations, and operational procedures.
• Maintain daily property inspections to verify cleanliness, maintenance, and brand compliance.
• Review payroll, accounts payable, accounts receivable, and financial documentation for accuracy and timely submission.
• Manage front office functions including guest relations, market inventory, AR and city ledger, and guest service recovery.
• Certify housekeeping performance, room inspection standards, and supply/labor cost control.
• Serve as Manager on Duty as needed and respond to guest feedback, employee issues, and emergencies with urgency and professionalism.
• Support capital planning, vendor relations, and maintenance of physical assets and hotel grounds.
• Uphold a polished, professional appearance and maintain a visible presence with staff and guests.
• Coordinate with other departments to resolve service requests and ensure smooth operations.
• Follow all company safety procedures; report accidents, injuries, or unsafe work conditions to leadership and complete required training.
• Support additional projects and initiatives as assigned, including training programs, quality assurance audits, marketing efforts, and operational transitions.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolvingbusiness demands.

Job Qualifications:

• Bachelor’s degree in Hotel Management, Business Administration, or a related field required.
• Minimum of 2 years of experience as a General Manager in a hotel environment, preferably within a select-service brand.
• At least 3 years of supervisory experience in hotel operations with hands-on exposure to front desk, housekeeping, or food & beverage.
• Prior experience as a General Manager with Hilton, Marriott, IHG, or similar brands strongly preferred.
• Strong business acumen, including an understanding of market trends, financial performance, competitive positioning, and operational strategies.
• Proven knowledge of hotel operations, budgeting, revenue management, and sales principles.
• Excellent leadership, communication, and team development skills with the ability to motivate and coach across varied property teams.
• Strong critical thinking skills and the ability to analyze issues, weigh alternatives, and make sound business decisions.
• Technologically proficient with smartphones, computers, and office software; able to learn and utilize property management and accounting systems.
• Must possess a valid driver’s license and be able to travel frequently and on short notice.
• Must be available for extended assignments and able towork a flexible schedule, including weekends, holidays, and on-call shifts.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds independently.
• This position requires frequent standing, walking, bending, reaching, twisting, and use of hands and arms throughout the shift.
• Must be able to move freely throughout all hotel areas, including guest rooms, laundry, mechanical spaces, and outdoors as needed.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and remain composed under pressure.
• Visual and auditory acuity required to monitor guest activity, observe property conditions, and communicate effectively.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount