Description

About Us

The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations.

Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.

As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.

The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at www.equinoxresort.com and www.eoshospitality.com for more information about the amazing ways we’re making a difference.

DUTIES & FUNCTIONS

Comfortable working independently overnight

Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms Spa, and Food and Beverage

Ensure credit card system reconciles to daily transaction lists

Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier

Balance all revenue and settlement accounts nightly, maintain files and cycle the system for next day operations

Fill in the Daily Update, Shift Email and Print Shift Reports and send to applicable employees and or departments

Warmly greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner

Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner

Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction

Build rapport with guests; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay

Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed

Be aware of marketing promotions and guest programs

Assist with selling items from the Grab and Go area

Follow all cash handling and credit policies

Use proper communication devices with appropriate phone etiquette at all times when communicating with other employees

Balance and prepare individual paperwork for closing of shift according to hotel standards

Complete all tasks and duties on the shift checklist in a timely and efficient manner

Maintain a clean work area

Communicate clearly with other departments including Night Security.

Have knowledge of emergency procedures and assist when needed

Perform duties, special assignments and projects as requested by management

SCHEDULE:

3 overnight audit shifts per week (10 pm – 8 am and or 11 pm – 7 am) Sun., Mon. and Tuesdays

Optional 1–2 evening front desk shifts (typically 2 PM – 10 PM) for full-time status

We are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night
EOS Friends and Family Lodging Discounts
EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
Internal referral bonus programs up to $500 per referral
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture with flexible and understanding work-life equality

Compensation

This is an hourly position with the opportunity for full-time hours and a potential wage range of $20.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

JOB QUALIFICATIONS:

Must be able to work 3 overnight audit shifts per week. Hours are flexible to be 10 pm – 8 am and or 11 pm – 7 am on Sundays, Mondays, and Tuesdays.
Must be highly responsible and reliable
A minimum of 2 years in a customer service focused role and/or related hospitality experience

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
Ability to attend to guests, employees and management in an attentive, courteous and service-oriented manner which requires customer service as well as written and oral communication skills

Computer literate in Opera and Microsoft applications
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow employees and departments
Ability to access and accurately input information into a computer using Excel software and other various software programs
Proficient in basic mathematical and calculator skills to prepare mathematical calculations without error
Proficient in Office machines: operate calculator/10-key by touch, copier, fax, telephone
Must possess the ability to post and balance large amounts of charges efficiently and accurately
Flexible schedule (Overnight is a must, Weekends & Holidays)
Ability to lift, pull, bend, and push moderate weight and stand and or sit for 8 hours or more a day

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Equinox, a Luxury Collection Golf Resort & Spa

The Equinox Story

A Living Legend, Still Evolving

The Equinox stands as an icon of life in New England over the past two centuries. Steeped in history, The Equinox has been a hotbed for American Revolutionaries, hosted presidents and served guests in one fashion or another since 1769.

REVOLUTIONARY BEGINNINGS

Originally known as the Marsh Tavern, it was here that the local Council of Safety held its first meetings and where Ethan Allen’s younger brother, Ira, proposed confiscating the property of Tories to raise money for the Green Mountain Boys during the American Revolution. Coincidentally, Marsh House was the first property to be expropriated after its owner, William Marsh, declared his allegiance to the British.

Not long after, Thaddeus Munson purchased Marsh Tavern and operated it as Thaddeus Munson’s New Inn. The Inn changed hands multiple times after that, becoming Widow Black’s Inn, Vanderlip’s Hotel, the Taconic and the Orvis Hotel. Owner Martin Vanderlip added fluted columns to the front of the inn in 1839. Those columns still stand today and have become a trademark of The Equinox.

The 200-room Equinox House, predecessor to The Equinox of today, was established in 1853. The north wing of the inn was the original Orvis family homestead, and its fireplace continues to warm our guests in Chop House restaurant.

Adresse	3567 Main Street, Manchester, VT 05254
Type de propriété	Resort
# Emplois	24

À propos de EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

Make An Impact

BUILD A CAREER AS EXCEPTIONAL AS YOU

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.