Overview:

The Service Desk Analyst effectively responds to phone and online inquiries for assistance with the company's computer and IT systems/applications in order to identify, troubleshoot and quickly resolve issues while aiming to eliminate recurrences.

Responsibilities:

Rapidly respond to online and phone inquiries from properties
Provide support on all IT and computer systems within the organization
Assist in monitoring all computer systems within the organization that are operational throughout the day
Responsible for on-call duties when scheduled
Perform diagnoses on system problems recommend and implement solution or draw upon other resources to resolve issues
Troubleshoot network and system problems, via phone, remote access or site visit, if necessary
Perform routine maintenance functions, including audits and system maintenance
Respond to other department requests for assistance with devices
Troubleshoot wide area network problems and assist in administration of networks
Install and troubleshoot applications
Provide primary desktop support for the corporate office
Perform special projects and other responsibilities as assigned

Qualifications:

Bachelor’s degree in Information Technology or related and/or equivalent work experience a plus
Experience in Microsoft applications
Experience with Dell servers and clients, HP and Dell printers
Strong customer service and problem solving skills
Ability to troubleshoot problems in a methodical and thorough manner
Ability to work calmly in a fast-paced, sometimes high-pressure environment
Ability to prioritize and escalate issues as needed to ensure good customer service
Able to manage time and work independently as part of a helpdesk work environment in a fast-paced, mission-critical environment

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.