Description

As the Spa Coordinator at Hawks Cay Resort and the first point of contact, you will play a key role in creating a tranquil, rejuvenating environment while managing daily spa operations and ensuring every guest receives personalized, high-end service.

This is a fantastic opportunity for a hospitality or wellness professional who thrives in a luxury resort setting and is passionate about wellness and guest satisfaction.

Key Responsibilities:

Greet guests with warmth and professionalism, creating an inviting and peaceful first impression
Manage all spa bookings, confirmations, cancellations, and scheduling using spa management software
Handle guest inquiries via phone, email, and in-person regarding services, packages, retail products, and policies
Coordinate daily spa operations and support the seamless flow of appointments and therapist schedules
Maintain accurate guest records, preferences, treatment history, and payment documentation
Monitor spa cleanliness, ambiance, and facility readiness; partner with housekeeping and maintenance teams
Assist with retail product merchandising, inventory control, and restocking to drive spa retail sales goals
Promote spa services and retail products to guests
Provide administrative and operational support to spa therapists and leadership
Resolve guest concerns promptly with a solutions-focused, guest-centric approach

Qualifications:

High school diploma or equivalent required; college coursework or certification in hospitality, wellness, or spa management is a plus
1–2 years of experience in a luxury spa, resort, hotel, or high-end customer service environment
Strong computer skills and experience with spa booking or property management systems
Exceptional communication, organizational, and multitasking abilities
Professional appearance and a calm, positive, service-oriented demeanor
Flexible availability including weekends, holidays, and evenings as needed

What We Offer:

Competitive compensation
Resort benefits including discounted room rates, meals, and medical, dental, vision
Growth opportunities within a premier Keys resort
Beautiful oceanfront work environment

Hawks Cay Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.

Adresse	61 Hawks Cay Boulevard, Duck Key, FL 33050-3756
Type de propriété	Resort
# Emplois	34

À propos de EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

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Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.