Position Summary:The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.

Essential Responsibilities:

Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
Offer expert knowledge of the resort, local attractions, dining, transportation, and events
Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
Handle guest inquiries, requests, and concerns with urgency and professionalism
Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences
Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments
Accurately document guest preferences and requests in the system for personalized service
Support front office operations as needed, including communication with other departments
Uphold Omni’s service standards and contribute to a positive team environment

Qualifications:

Previous experience in hospitality, guest services, or a luxury customer service environment preferred
Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus
Excellent communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional appearance and demeanor
Flexible schedule, including weekends and holidays
Proficiency in Microsoft Office and/or hotel systems preferred

Physical Requirements:

Ability to stand for extended periods
Ability to occasionally lift up to 25 lbs
Ability to move throughout the resort as needed

Omni Culture & Expectations:

Demonstrate Omni Hotels & Resorts’ commitment to service excellence
Embrace a team-first mentality and collaborate across departments
Maintain a polished and professional presentation at all times

Perks & Benefits at Omni Hilton Head:

Competitive pay and opportunities for advancement
Discounted room rates at Omni Hotels & Resorts nationwide
Discounted meals during shifts
Access to resort amenities (based on eligibility)
Paid time off and holiday pay (for eligible associates)
Health, dental, and vision insurance (for eligible associates)
401(k) with company match (for eligible associates)
Associate recognition programs and team member events
Training and development opportunities to grow your hospitality career

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Hilton Head Oceanfront Resort

HILTON HEAD, SOUTH CAROLINA

AN IDYLLIC OCEANFRONT RESORT ON HILTON HEAD ISLAND

Omni Hilton Head Oceanfront Resort embodies the essence of its location, overlooking the Atlantic Ocean, a beautiful beach and three championship golf courses. As part of the prestigious Palmetto Dunes Oceanfront Resort Community, it’s a standout destination among Hilton Head resorts. With access to 11 miles of lagoon trails, tennis courts, private beach access, sparkling swimming pools and wellness areas, guests can fill their days with enriching experiences. Charming guest accommodations are decorated with a neutral palette augmented by ocean views and splashes of color, creating a unique setting among hotels and resorts in Hilton Head. Dining venues are a blend of fine and casual, with creative chefs serving everything from prime steaks and seafood to Stance coffee and snacks. Located on the #1 ranked US island by Conde Nast Traveler, Omni Hilton Head Oceanfront Resort is the premier Hilton Head beach resort, making it the ultimate destination for island getaways and celebratory events.

Adresse	23 Ocean Lane, Hilton Head Island, SC 29928
Type de propriété	Hotel
# Emplois	31

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.