Overview:

Manage and oversee the handling of all Groups and Luxury Leisure guests. Assist the Director of Revenue Management (DORM) in the effective leadership and direction of the property revenue management practices, as well as, to directly oversee the reservations aspects of the department, including all operational relationships and communications within the hotel. This position will assist in the planning, development, and implementation of all strategies in all revenue segments (Group, Transient and Ancillary). No-show, late cancellation and other attrition revenue sources will also be included in the evaluation of overall performance. Success is determined through improvement in our revenue performance as compared to that of our defined competitors, increases in reservations service scores, and overall RevPAR growth. Absolute efficiency should be achieved and maintained consistently. This position is intended to be a developmental position for those interested in the Director of Revenue Management career path, focused on advancing analytical and technical abilities.

Responsibilities:

Report to the Director of Revenue Management.

Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.

Manage weekly group pick-up meetings & forecast group pickup.

Meet with meeting planners as necessary.

All convention resumes are audited prior to group's arrival. Check for group reservation errors – and contact the meeting planner accordingly to obtain and verify information.

Review group blocks for cutoff date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

Complete Group Commission Report, after group’s departure.

Monitor room type availability daily.

Monitor non-guaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

Complete competition rate analysis as needed.

Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or all other calls pertaining to room reservations.

Monitor Group & Transient bookings, availability, and billing.

Assist in completing all VIP and internal reservations, communicating any issues to Director of Revenue Management or OmniRez HelpDesk Supervisor.

Assist in completing all email reservations.

Research outstanding Travel Agent Commissions for groups.

Research and charge for all no-shows, cancelations, and deposits.

Assist the DORM in monitoring and analyzing demand patterns.

Assist DORM in setting strategy to fill hotel occupancy utilizing demand and pattern management.

Monitoring and analyzing the effectiveness of restrictions and other selling strategies.

Assist the DORM in monitoring and analyzing daily future turndowns and lost business to maximize revenue and occupancy.

Support the DORM in producing a 3-month rolling forecast.

Produce and distribute a 21-day operations forecast.

Qualifications:

Demonstrate the ability to foster a positive work environment through teaching, training, and coaching hourly associates, ensuring accountability among team members.

2-5 years of customer-facing experience in the hotel/hospitality industry is required.

Experience in Reservations or Front Office is preferred.

A minimum of 2 years of supervisory experience is preferred.

Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in OPMS, ORS, Amadeus/ Delphi/ FDC Salesforce, OTA Extranets, ideas G3, and SQL Server reporting is preferred.

Understands theory and practice of managing and balancing house inventory and Group Block management.

Proficient in the understanding and utilization of the STAR report as a revenue management tool.

Ability to analyze and interpret complex spreadsheets.

Detail-oriented and resourceful with the ability to perform critical analysis and investigate systems issues.

Proficiency in delivering concise and well-organized presentations.

A proactive self-starter with excellent organization skills, manages time well, correctly prioritizes and is flexible.

Ability to work well under pressure and meet deadlines.

Capability to effectively manage and collaborate with external departments and colleagues.

Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.

High school diploma required, college degree preferred.

Appropriate professional appearance and demeanor.

Demonstrates self-confidence, energy, enthusiasm and is proactive in daily business routines.

Conduct/Chair the RevMerch meeting in the absence of the DORM.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.

Adresse	7696 Sam Snead Highway, Hot Springs, VA 24445
Type de propriété	Hotel
# Emplois	66

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.