Restaurant Supervisor

Temps plein

REPORTS TO:                            F&B Manager/ Director of F&B

STATUS:                                     Exempt

WORK LOCATION:                  Texican Court Hotel/ Two Mules Cantina/ Salt Tequila Bar

EXPECTED SHIFT:                     7:00AM – 3:00 PM (Subject to change upon business upon business level)

UNIFORM:                                 Button-up collared shirt, Slacks, Suit Jacket or Sport Coat, Dress Shoes

JOB SUMMARY: The Restaurant Supervisor at Texican Court is responsible for overseeing the daily operations of the restaurant and coffee shop.  These include hiring and training restaurant staff, supervising all restaurant and F&B activities, attending to any guest or service issues, and ensuring financial integrity of the F&B operation. 

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Physical abilities:

Standing for a maximum of 5 consecutive hours

Walking for a maximum of 5 consecutive hours

 Crouching (Bend at knees)

Stooping (Bend at waist)

Twisting (knees, waist, and neck)

Balancing

Reaching (overhead extension)

Handling and grasping

Dexterity/feeling

Pushing/pulling:

Lifting/carrying a maximum of 50 lbs.

                                                                                   __________________________

Working Environment:

Will work indoor and outdoor restaurant areas

Must be comfortable around kitchen equipment

All interior areas of the hotel.

Exterior of hotel with exposure to weather conditions.

Exposure to hot and cold food items and beverages.

Will work near moving or mechanical parts i.e. dishwashers, ovens

May work near toxic/caustic chemicals

Kitchen conditions: heat and open flames, wet floors and surfaces, sharp utensils

Constant interaction with guests and employees

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Duties AND Responsibilities:

Display exceptional knowledge of all menu items and prices.

Be on the restaurant floor during peak hours and special events

Greet guests and monitor dining room activity to maintain warm, attentive, and professional service

Review all menu books for accuracy, durability, and cleanliness

Complete daily F&B MOD Checklist

Inspect all tables for appropriate setting

Verify all reservations are booked through open table

Review Open Table at the beginning of each shift and plan tables and special events accordingly

Check Two Mules Cantina email and respond to all reservation inquiries

Assign sections to appropriate scheduled staff in Open Table

Conduct pre-shift meeting according standard

Ensure all opening duties are assigned and completed

Communicate any 86’d menu items to staff and report to F&B Director and Executive Chef

Complete annual reviews for designated associates

Verify proper lighting and music level during open hours of the restaurant and tequila bar

Ensure that all closing duties and checklists are complete on Alice

Attend Managerial meetings such as BEO, Behind the Scenes, Daily Stand Up

Create and assign weekly trainings.  Roll out to staff through Alice platform

Oversee front of house deep cleaning

Any other duties as assigned by the F&B Director or General Manager

Ensure front of house staff is adhering to all service standards and codes of conduct

Be instrumental in achieving a 25% food cost and 22% beverage cost

Maintain adequate inventory and par levels

Communicate any shortages to F&B Manager

Train and rehearse service standards with all bar staff

Maintain cleanliness, organization, and safety standards throughout F&B outlets

Submit memos of conversation or discipline as needed

Manage F&B labor according to business levels

Ensure compliance with health codes and company standards

Communicate all special events to Restaurant staff.  This includes food specials and drink specials

Ensure room service and amenities are delivered according to company standards

Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table

Be proficient in Microsoft Word, Excel, and PowerPoint

     BARISTA SUPERVISOR RESPONSIBILITIES

Lead daily coffee bar operations, ensuring a consistent, high-quality guest experience aligned with company standards

Supervise, coach, and develop barista team members; provide feedback and hold staff accountable to service expectations

Maintain expert-level knowledge of coffee, espresso beverages, and preparation techniques; ensure all drinks are executed with precision and consistency

Uphold presentation standards including cleanliness, organization, and overall appearance of the coffee bar at all times

Monitor and manage product quality, freshness, and proper rotation of all coffee, milk, and pastry items

Oversee opening and closing procedures, ensuring all checklists are completed accurately and efficiently

Manage inventory levels, place orders as needed, and control waste to meet cost targets

Ensure compliance with health, safety, and sanitation standards

Handle guest interactions professionally, resolving concerns quickly while creating memorable experiences

Support training and onboarding of new team members, reinforcing company culture and service standards

Collaborate with management on seasonal beverage offerings, promotions, and menu updates

Maintain equipment functionality; coordinate maintenance or repairs as needed