Operations Training Manager

Temps plein

Operations Training Manager

Summary

This role supports the Operations team by leading training programs that improve consistency, service standards, and overall performance across Rooms and Food & Beverage.

Responsibilities

• Oversee Power of One (POO) and Power of Engagement (POE); ensure monthly training compliance
• Partner with department leaders on MOS audits, training, and tracking
• Stay up to date on operational processes and procedures
• Participate in daily standups to support preshift and MOS initiatives
• Work with leadership to develop proactive training and service programs
• Prepare and maintain training materials (manuals, SOPs, new hire packets, etc.)
• Track service performance and identify retraining opportunities
• Support onboarding of new hires, including completion of checklists
• Partner with HR on 45-day stay interviews for operations team members
• Ensure all required certifications and trainings are completed and up to date
• Provide general support to the Operations team as needed
• Job shadow hourly operations associates to ensure standards are being met and identify any training gaps

Job Requirements

• At least 1 year of experience in Rooms and/or Food & Beverage in a similar property
• Strong communication and interpersonal skills; approachable and professional
• Proven leadership skills with good judgment and ability to maintain confidentiality
• Organized with strong time management and attention to detail
• Able to manage multiple priorities in a fast-paced environment
• Problem-solving skills with the ability to act quickly and effectively
• Able to work both independently and as part of a team
• Flexible and able to adjust priorities based on business needs
• Proficient in Microsoft Office and hotel systems (Opera, Synergy)
• Strong written and verbal communication skills
• Comfortable presenting to groups and answering questions
• Able to work flexible hours, including nights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.