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Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein

Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue

Execute concepts of “the perfect arrival”, following all company standards and measurements

Focus the department on guest service initiatives and drive guest satisfaction score results

Ensure the ALL loyalty program is executed to the highest level

Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings

Monitor established standards and procedures set out by the hotel and the department and ensure compliance

Ensure colleague performance management principles are followed

Consistently offers professional, engaging and friendly service

Other duties as assigned

Qualifications

Your Experience and Skills Include:

Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property

Computer knowledge and proficiency in PMS (Opera) and Microsoft Office

College Degree in Hospitality an asset

Excellent leadership, written/verbal communication and interpersonal skills

Strong organizational skills with multitasking prioritization

Fanatical guest service orientation

Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.

Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Additional Information

What is in it for you:

Competitive salary and flexible benefit plans
Generous PTO allowances
Employee rates at Accor properties in NCA region
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Fairmont Pittsburgh

Welcome to Fairmont Pittsburgh

Set in a striking LEED Gold-certified tower, Fairmont Pittsburgh places you in the heart of the city’s revitalized downtown. Our modern luxury hotel is near cobblestone Market Square, a Pittsburgh landmark offering a lively dining scene and seasonal markets. The city's Cultural District and other highlights including the renowned Andy Warhol Museum are also within walking distance. No matter which of our luxurious guest rooms or suites you choose, you can appreciate spectacular urban vistas from floor-to-ceiling windows.

An exceptional modern American restaurant and award-winning event facilities have cemented our reputation among the very best hotels in downtown Pittsburgh. Whether you’re visiting the city for business, a special event or simply to explore, carve out time to recharge in our health club and spa. Enhance your sense of wellness with a customized aromatherapy massage, a healing session in the eucalyptus steam room, or an invigorating workout in the well-equipped gym with views of the downtown cityscape.

Adresse	510 Market Street, Pittsburgh, PA 15222
Type de propriété	Hotel
# Emplois	20

À propos de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.

You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.

Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.