Event Services Manager
Temps plein

Hamilton Hotel
Washington, DC

Une propriété de: EOS Hospitality
Publié 13 avril 2026 par EOS Hospitality

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Rémunération: 75 000 $ à 80 000 $ par année

Description

What will I be doing?

As Event Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  • Organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
  • Demonstrate knowledge of job systems, products, systems, and processes.
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  • Selling and influencing both internal and external clients.
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  • Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  • Participate in customer site inspections and assist with the sales process as necessary.
  • Other duties as necessary based on business needs.
  • Regular attendance.

    What are we looking for?

    • Minimum 1 Year of Hospitality Experience, related experience at manager level.
    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Knowledge of the hotel property management systems (Delphi, Opera)
    • Excellent listening and problem solving skills
    • Ability to exceed expectations of guests and team members
    • Negotiating skills

    Benefits

    We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

    • Paid Parental Leave
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Vacation, Sick and Holiday Pay
    • Company Basic Life Insurance
    • Company paid Accidental Death & Dismemberment
    • Company paid Short Term Disability
    • Company paid Long term Disability
    • 401k Retirement Plan

    EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

    We are a drug free workplace. Pre-employment background assessment required.

    Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Hamilton Hotel

    A D.C. destination since 1922, Hamilton Hotel’s present is as storied as its past. With thoughtful amenities, exclusive partnerships, and a unique approach to service, every stay is a new chapter in Hamilton history.

    Our dedicated and knowledgeable concierge team is available round the clock to provide assistance with any request, from booking tickets to local attractions to recommending top-rated restaurants in the area. Our staff is committed to ensuring that each guest has a memorable experience during their stay with us. Our concierge services are designed to make your stay at the Hamilton Hotel as comfortable as possible

    Adresse 1001 14th St NW, Washington, DC 20005
    Type de propriété Hotel
    # Emplois 13

    À propos de EOS Hospitality

    EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

    Make An Impact 

    BUILD A CAREER AS EXCEPTIONAL AS YOU

    Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.


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