Front Office Manager
Temps plein

Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus
Baltimore, MD

Une propriété de: Dimension Hospitality
Publié 7 avril 2026 par Dimension Hospitality

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Rémunération: 55 000 $ à 65 000 $ par année

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment
  • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment
  • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences
  • Flexible to work any shifts, including holidays and weekends.

    Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

    Our Hotel

    Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing and Kennedy Krieger Institute. Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day. Connect to our high-speed Wi-Fi and find a new recipe to make in your suite's full-size kitchen. Catch up on work at your desk's ergonomic chair before plunging into plush bedding for a restful night of sleep. From unexpected perks to familiar accommodations, Residence Inn Baltimore at The Johns Hopkins Medical Campus guarantees you will enjoy your stay.

    Adresse 800 North Wolfe Street, Baltimore, MD 21205
    Type de propriété Extended Stay
    # Emplois 4

    À propos de Dimension Hospitality

    Great Hospitality doesn't just happen. But it definitely happens here.

    Recently celebrating our 35th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels.  Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.


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