Assistant Director of Conference Services

Temps plein

Assistant Director of Conference Services

Overview:

The Assistant Director of Conference Services supports the management of the Conference Services Department by ensuring a consistent, high‑quality product that meets established standards while maximizing profitability and preserving the integrity of the guest experience. This role is responsible for ensuring total guest satisfaction for all group‑related functions.

Responsibilities:

• Responsible for planning, organizing, and directing the activities of Conference Services Managers.
• Provides the necessary training, motivation, and leadership for new team members and creates onboarding schedules.
• Responsible for planning and handling large complex groups of 300 rooms or more on peak traditionally.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for staff in the department.
• Participates in the interview process for conference services managers.
• Assists in the forecasting and budget process as needed with the Director of will approve the final forecast and budget.
• Attends monthly forecast meetings.
• Assists in conducting department meetings.
• Attends and leads as needed designated Banquet Event Order and Resume meetings.
• Focuses on departmental event survey goals.
• Has thorough knowledge of hotel facility, meeting room capacities and inventory equipment so that accounts may properly be serviced.

Qualifications:

• Position requires a minimum of 4 years progressive conference services experience servicing large complex groups in a hotel or resort.
• Large convention or resort experience preferred.
• College degree preferred.
• Candidate must show readiness for leadership and must be able to delegate, effectively train, develop and motivate staff.
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure leading a team while also working with meeting planners and executing large groups
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Developed computer proficiencies with ability to accurately input information into computer systems
• Delphi (FDC) experience preferred.
• The ability to stand/walk for extended periods of time. The ability to lift up to 40 lbs and push/pull/carry up to 50lbs.
• The ability to work a flexible schedule, including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.