POSITION OVERVIEW:

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.The Assistant Front Office Manager works closely with the Director of Front Office to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times.

RESPONSIBILITIES:

Handle all training with associates to ensure Omni Standards.

Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be very familiar with the hotel computer system for training maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of such.

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

Prepare group information sheets.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel.

Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

QUALIFICATIONS:

Previous luxury hotel experience is required.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Four year college degree, preferably in the hospitality industry

Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Boston Hotel at the Seaport

BOSTON, MASSACHUSETTS

EXPERIENCE THE SEAPORT DISTRICT AT OUR BOSTON HOTEL

In the heart of the bustling Seaport District, Omni Boston Hotel at the Seaport is your gateway to the charming and the ever-evolving city. The AAA Four Diamond-rated hotel is conveniently located near South Station, the harbor, the Boston Convention and Exhibition Center, and is less than three miles from Logan International Airport (BOS). Our Boston hotel is complete with 1,054 well-appointed and stylish guest rooms boasting floor-to-ceiling windows of unrivaled city and harbor views. With over 100,000 square-feet of flexible function space, our hotel is an ideal venue for meetings and conferences of all sizes. The hotel features a year round heated rooftop pool and hot tub, six distinct dining experiences, a state-of-the-art fitness center, and a luxe day spa. A stay at Omni Boston Hotel at the Seaport elevates your Boston vacation with warmth, personalized service, and unforgettable experiences.

Adresse	450 Summer Street, Boston, MA 02210
Type de propriété	Hotel
# Emplois	35

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.