Overview:

The Director of Front Office will oversee the Front Desk, Guest Services and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities:

Assist Lead morning standups with Resort Leadership team

Report directly to the Director of Rooms

Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators

Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty

Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.

Ensure daily tasks are assigned and completed. Assisting the team with tasks, when necessary, due to call offs or high business levels:

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Checking Guests in and out of the hotel

Providing lobby support during peak hours

Assisting Valet and Bell with heavy arrivals or departures

Assist Concierge team with reservations

Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.

Support team by:

Creating schedule
Completing payroll timely
Providing on going training to current associates
Create training plans and schedules for newly hired associates
Hold daily stand-up meetings
Hold monthly All Together Get Together meetings
Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs

Handle guest complaints maintaining a satisfactory impression with the guest

Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.

Qualifications:

Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property

Must be able to navigate the interior and exterior of the hotel.

Must have experience with Property Management Systems (Opera cloud experience preferred)

Must be able to work flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must be able to walk and stand for extended periods of time - up to 8 hours per day.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Royal Orleans Hotel

NEW ORLEANS, LOUISIANA

RETREAT TO OUR NEW ORLEANS HOTEL IN THE FRENCH QUARTER

Omni Royal Orleans anchors the beautiful French Quarter at the fashionable intersection of St. Louis and Royal streets. From the marble lobby to the crystal chandeliers overhead, our historic Four Diamond New Orleans hotel reflects a more sophisticated time. Step onto the rooftop pool deck or the wrought iron balcony of select guest rooms to look down on the street activity of the bustling French Quarter. Right outside the double doors, discover the storied architecture, boutique shopping and cultural experiences that The Big Easy has to offer. Just two blocks away, Bourbon Street resonates with activity and excitement. You can also spend the day immersed in New Orleans culture visiting Louisiana State Museum, Preservation Hall and 1850 House. Explore the enchanting culture of the city through fabulous food, upbeat jazz and inviting nightlife at our French Quarter hotel in New Orleans.

Adresse	621 St. Louis Street, New Orleans, LA 70140
Type de propriété	Hotel
# Emplois	21

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.