Front Desk Agent / Night Auditor Relief

Temps plein

Purpose:

The Front Desk Agent- Night Audit is responsible for registration, checkout, cashiering, assisting guests, service requests and concerns as well as answer and direct calls of guests and staff. This position is also responsible for covering overnight night audit shifts to include balancing room, posting and balancing charges and settlements in a timely and efficient manner, maintaining files, and resetting the systems for next day operations.

Essential Function of Job:

• The Front Desk Agent will greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information;
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• The Front Desk Agent will promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest.
• Will be responsible for closing guest accounts at time of check out and ascertaining their satisfaction, accepting payment for guests' accounts both at the time of registration and at checkout
• Post charges to guest rooms and house accounts using the computer.
• Maintain a house bank and make a deposit and accurate report of receipts daily, and cash checks and exchange currency for guests.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems. Plan and implement detailed steps by using experienced judgment and discretion.
• Prepare Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
• Must be able to stand and exert well-paced mobility for up to 4 hours in length and lift up to 20 lbs. occasionally
• Ability to speak Chinese (Mandarin and/or Cantonese) is preferred but not required.