People & Culture Manager

Temps plein

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

Sea Containers London is seeking a dynamic and people-focused People & Culture Manager to lead and shape the team member experience within one of London’s most creative and vibrant hospitality environments. This role plays a key part in driving a positive, inclusive, and high-performing culture that reflects the brand’s energy, innovation, and commitment to exceptional guest service. Acting as both a strategic partner to leadership and a trusted advisor to our team members, the successful candidate will be responsible for delivering people initiatives that support business objectives while enhancing engagement, wellbeing, and performance across the hotel.

The People & Culture Manager will champion a values led culture, embedding initiatives that promote collaboration, diversity, equity, and inclusion throughout all departments. They will oversee the full employee lifecycle, including leading effective recruitment strategies to attract top talent, ensuring a seamless and engaging onboarding experience, and designing learning and development programmes that support career progression and internal growth. Working closely with department heads, they will also play a crucial role in succession planning and building a strong talent pipeline.

A significant part of the role involves managing employee relations, serving as the primary point of contact for HR matters and providing expert guidance to managers on performance management, employee engagement, and conflict resolution. The role requires confidence in handling disciplinary and grievance processes, ensuring all practices are fair, consistent, and fully compliant with UK employment law. 

Alongside this, the People & Culture Manager will drive performance management processes, including appraisals and goal setting, while using data and insights to continually improve employee satisfaction and retention.

Operationally, the role is responsible for ensuring all HR processes run efficiently and compliantly, including maintaining accurate team member records, overseeing payroll coordination, and managing HR systems. The successful candidate will also lead on wellbeing initiatives, promoting a supportive workplace culture and ensuring employee benefits remain competitive and meaningful.

The ideal candidate will have proven experience in a similar People & Culture or HR Manager role, preferably within hospitality or a lifestyle-led brand, alongside a strong understanding of UK employment legislation and HR best practices. They will bring excellent interpersonal and communication skills, with the ability to build strong relationships at all levels of the organisation. A proactive, hands-on approach combined with strategic thinking is essential, as is a high level of integrity, creativity, and passion for delivering exceptional employee experiences. A CIPD Level 5 qualification or working towards is required.

In return, Sea Containers London offers a competitive salary and benefits package, opportunities for career development, and the chance to work in a unique and inspiring environment on London’s South Bank. 

If this sounds of interest to you, please get in touch!

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London