Overview:

Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Responsibilities:

Operating Procedures including but limited to answering all internal, external and parking phone calls, process in room delivery orders, checking in / out guests and executing accurate settlement of folios, routing of charges and adjustments.

Answer and tend to incoming phone calls to the resort and front desk using the proper protocol, greetings, and closings as determined by management.

Maintain accurate guest profiles.

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Communicate with guests and maintain detail records on any needs or issues that may arise while staying with us on property and communicating with the appropriate department or leader to ensure guest satisfaction.

Ensure that safety of all guests by maintaining confidentiality of all guest and hotel information as well as guest room access.

Generate, print and distribute daily and weekly reports.

Resolve discrepancies on the room status report with Housekeeping.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

Maintains and Operates Parking Software’s.

Qualifications:

Must have at least one year of hotel front desk experience.

Strong organizational and prioritization skills.

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

Previous customer service experience.

Previous cashiering experience is preferred.

Fluency in a foreign language is preferred.

Previous guest relations training is preferred

Must be able to work weekends and holidays.

PHYSICAL DEMANDS:

o The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Bedford Springs & Spa

BEDFORD, PENNSYLVANIA

EXPERIENCE OUR HISTORIC PENNSYLVANIA RESORT

TRAVEL + LEISURE WORLD'S BEST AWARDS 2024 WINNER

Located in the Allegheny Mountains of Pennsylvania, Omni Bedford Springs Resort & Spa is the perfect place to reconnect. Our Bedford, PA resort is home to many “firsts.” We are home to the first indoor swimming pool, one of the country’s first golf courses and spa treatments inspired by the natural healing of springs first used by Native Americans. Guest rooms and suites embody the heritage of Pennsylvania coupled with modern amenities and expansive balconies. Six welcoming indoor and outdoor dining venues offer the finest local produce and signature drinks, served alongside spectacular views from our Bedford resort. Guests can also explore the local area easily, with downtown Bedford on your doorstep and a variety of historic tours walking distance.

Adresse	2198 Sweet Root Road, Bedford, PA 15522
Type de propriété	Hotel
# Emplois	31

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.