Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

Shangri-La Toronto

As a Service Associate – Health Club, with creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences throughout all aspects of their visit to the Health Club.

Key Responsibilities:

Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family according to luxury health club standards.
As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail, while projecting truly nurturing and warm hospitality, respecting privacy and emotional well-being.
As a Health Club Attendant specialist, the consultant provides hands-on guidance and expertise of all fitness equipment and facilities in accordance with the needs and demands of guests.
Advise and assist guests regarding fitness classes, personal training sessions and other specialized fitness requests.
Open and/or close the Health Club on a daily basis.
Greet guests respectfully and courteously – by name where possible and provide information about the facilities, services and offer orientation tours.
Monitor all exercise equipment and report any defaults or errors immediately, control all stock related supplies and maintain impeccable standards of cleanliness, safety and hygiene.
Circulate, observe and interact with guests to maintain close contact, actively seeking feedback regarding the guest experience.
Pay close attention to the pool and participate in taking food and beverage orders from guests / residents including keeping the pool deck clean at all times.
Maintain excellent knowledge of all cardiovascular and resistance exercise equipment including fitness programs, fitness accessories and keep up to date on industry trends luxury Health Club standards.
Inform the security department of any matter or incident which may be detrimental to guests, colleagues and/or their well-being.
Ensure compliance to all hotel policies, programs and core practices.
Participate in ongoing training and undertake other related responsibilities, as required.

About you:

Minimum 2 years previous work experience in a similar capacity with an international world-class luxury Health Club mandatory.
Previous Shangri-La Hotels and Resorts experience highly preferred or comparable experience with key competitor.
Fitness related courses in a Fitness organization an asset.
Possession of CPR, First Aid or relevant certificates considered an asset.
Possession of Personal Trainer of Fitness Instructor certificates considered an asset.

Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
Must be eligible to work in Canada.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Shangri-La Toronto

Shangri-La Hotels and Resorts is renowned across Asia and the Middle East as one of the most luxurious five star hotel groups and is perched for a broad advance from its Asia base into North America and Europe. The roll out of the next generation of Shangri-La Hotels and Resorts is planned to be non-stop.

This 202-room luxury hotel occupies the first 17 floors of the 65-storey tower, incorporating the historical landmark "Bishop's Block" - one of the oldest remaining buildings of downtown Toronto

With cutting-edge architectural and environmental design, Shangri-La, Toronto offers some of the most spacious guestrooms in Canada, all with oversized bathrooms finished with a contemporary Asian flair. The hotel is elegantly situated on prestigious University Avenue, Toronto's ceremonial grand boulevard and steps away from the city's major financial and entertainment districts.

The Shangri-La, Toronto showcases innovative food and beverage that encompasses two restaurants, bosk and Mott 32; the Lobby Lounge offers light meals alongside a bar & live entertainment, and over 15,000 sq. ft. of luxurious and extravagant banquet spaces and ballrooms. Major facilities within the Shangri-La, Toronto includes a business centre, state of the art fitness facilities, plus an indoor pool and whirlpool. Function space includes three elegant function rooms with floor to ceiling windows (seating 20 to 80 guests) and a canopied terrace overlooking University Avenue. The Screening Room, seating 40 guests, is a great venue for high level executive presentations and movie screenings.