Restaurant General Manager

Temps plein

REPORTS TO:                      Director of Food and Beverage/ Executive Chef

STATUS:                              Exempt

WORK LOCATION:               Main Dining Restaurant

EXPECTED SHIFT:                 2:00PM – 11:00 PM (Subject to change upon business upon business level)

                                          45 hrs./ week

UNIFORM:                          Button-up collared shirt, Slacks, Suit Jacket or Sport Coat, Dress Shoes

JOB SUMMARY: The Restaurant Manager at Caravan Court is responsible for overseeing the daily operations of the restaurant.  These include hiring and training restaurant staff, supervising all restaurant and F&B activities, attending to any guest or service issues, and ensuring financial integrity of the F&B operation. 

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Physical abilities:

Standing for a minimum of 5 consecutive hours

Walking for a minimum of 5 consecutive hours

 Crouching (Bend at knees)

Stooping (Bend at waist)

Twisting (knees, waist, and neck)

Balancing

Reaching (overhead extension)

Handling and grasping

Dexterity/feeling

Pushing/pulling:

Lifting/carrying a maximum of 50 lbs.

                                                                                                   __________________________

Working Environment:

Will work indoor and outdoor restaurant areas

Must be comfortable around kitchen equipment

All interior areas of the hotel.

Exterior of hotel with exposure to weather conditions.

Exposure to hot and cold food items and beverages.

Will work near moving or mechanical parts i.e. dishwashers, ovens

May work near toxic/caustic chemicals

Kitchen conditions: heat and open flames, wet floors and surfaces, sharp utensils

Constant interaction with guests and employees

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Duties AND Responsibilities:

Display exceptional knowledge of all menu items and prices.

Be on the restaurant floor during peak hours and special events

(7:30AM – 9:30PM, 11:00AM – 1:00PM and 5PM to 10PM)

Review all menus for accuracy, durability, and cleanliness

Inspect all tables for cleanliness and appropriate setting

Verify all reservations are booked through open table

Review Open Table at the beginning of each shift and plan tables and special events accordingly

Check restaurant email and respond to all reservation inquiries

Assign sections to appropriate scheduled staff in Open Table

Ensure all opening duties are assigned and completed

Communicate any 86’d menu items to staff and report to F&B Director and Executive Chef

Complete annual reviews for designated associates

Verify proper lighting and music level during open hours of the restaurant

Ensure restaurant closes at scheduled time and that all closing duties are complete

Participate in any off-site events

Attend Managerial meetings such as BEO, Behind the Scenes, Daily Stand Up

Schedule and host monthly Bravo meeting

Create and assign weekly trainings. 

Schedule monthly front of house deep cleaning

Actively participate in PR calls and initiatives.  Facilitate monthly promotions and events

Any other duties as assigned by the F&B Director or General Manager

Ensure front of house staff is adhering to all service standards and codes of conduct

Be instrumental in achieving projected food and beverage cost

Maintain adequate inventory and par levels

China/ Glass/ Silver Inventory due to F&B Director by 2^nd of every month

Complete financial reporting as assigned by F&B Director

Ensure all servers are equipped with appropriate knowledge to perform their roles effectively

Train and rehearse service standards with staff

Submit memos of conversation or discipline as needed

Communicate all special events to Restaurant staff.  This includes food specials and drink specials

Source and participate in events that help promote the restaurant and hotel

Schedule continuous staff training on liquor, beer, wine, and food

Ensure room service and amenities are delivered according to company standards

Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table

Be proficient in Microsoft Word, Excel, and PowerPoint